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Reception Area Coordinator

2 months ago

Florence, South Carolina, United States AAM LLC Full time

Position Title: Front Desk Monitor

Job Category: Community Management

Position Overview:

The Front Desk Monitor plays a crucial role in ensuring a welcoming environment for visitors and residents. This position involves managing the reception area, providing administrative assistance, and maintaining the overall functionality of the front desk.

Key Responsibilities:

  • Deliver exceptional customer service to all incoming calls, visitors, and vendors.
  • Collaborate with the Administrative Support team and Community Manager to streamline front desk operations.
  • Screen and direct incoming calls appropriately.
  • Welcome visitors and assess their immediate needs.
  • Oversee the receipt of deliveries and packages.
  • Assist in organizing and supervising events and activities, including setup and teardown.
  • Submit maintenance requests for any necessary repairs or issues.
  • Maintain cleanliness and sanitation of the reception area and other designated spaces.
  • Provide supervision and engaging activities in the Kids Zone for children aged 6 months and older.
  • Support the Lifestyle Director in executing special events and activities.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Strong customer service and communication abilities.
  • Capability to assist administrative staff with diverse and evolving needs.
  • Proficient in gathering information from callers and visitors in a courteous manner.
  • Adept at multitasking, prioritizing tasks, and meeting deadlines.
  • Excellent organizational and tracking skills.
  • Ability to thrive in a fast-paced, high-volume environment.
  • Proficient in computer applications and company database systems, including MS Office (Excel, Word, Outlook), internet, and email.
  • Ability to interact positively with staff at all levels.
  • Advanced verbal and written communication skills.
  • Collaborative and cooperative approach to teamwork.
  • Experience managing diverse age groups in the Kids Zone.

Physical Requirements:

  • Ability to sit at a workstation using a computer in an office environment.
  • Mobility to walk throughout the property as required.
  • Capability to set up, dismantle, and arrange furniture as needed.
  • Physical tasks may include lifting, carrying, and moving objects weighing up to 25 lbs or more.

Education and Experience:

  • High School diploma or equivalent preferred.
  • Minimum of two years of experience in a Receptionist, Administrative Support, or Customer Service role is preferred.
  • Experience working with children aged 6 months and older is a plus.