Customer Service Representative
2 weeks ago
Goldenwest Credit Union is a premier non-profit financial cooperative dedicated to providing exceptional member service in Utah and Idaho.
We offer a unique work environment where employees can grow and develop their skills, with a guaranteed base wage, annual bonus, and generous incentive schedule.
Our Benefits- We provide comprehensive medical insurance, with 100% coverage of your deductible.
- Dental insurance is also included, with 100% premium coverage.
- You'll receive paid time-off, with 34 days off per year.
- Tuition reimbursement is available, with 100% coverage of your tuition costs, up to the IRS maximum.
- We offer a retirement plan, with 100% pension coverage and a 401K match.
- And many more benefits to support your well-being and career growth.
We're seeking individuals who embody a positive attitude, a strong work ethic, and a commitment to excellence.
Key competencies include:
- Critical thinking and problem-solving skills.
- Effective verbal and written communication.
- A strong focus on member trust and satisfaction.
- Professionalism in appearance and action.
As a Contact Center Agent, you'll be responsible for resolving member inquiries and issues related to loans, payments, transfers, investment certificates, and new accounts.
Location, Schedule, and Salary Information:
- Logan, Utah.
- Monday through Friday, 8:00 AM - 8:00 PM, with rotating Saturdays, 8:45 AM - 4:00 PM.
- Full-time, 40 hours per week.
- $15.00 per hour, based on experience and performance, plus bonus and incentive.
- Cultivate and manage long-term, trusting relationships with members.
- Assist members with account needs over the phone.
- Process transactions and pair credit union products with members' financial needs.
- Provide consistent member follow-up and comply with all regulations.
- Participate in continuing education related to credit union career development.
- High school diploma required.
- Prior retail or consumer lending experience is preferred.
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