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Store Operations Supervisor

2 months ago

Oklahoma City, Oklahoma, United States Tailored Brands Inc Full time

Reports to Store Manager:


As a Retail Team Leader, you will collaborate closely with your Store Manager (SM) to support the store team in meeting sales performance goals through proactive coaching, fostering a team-oriented selling atmosphere, and ensuring operational excellence during your management shifts.

This role includes the responsibility of store keys for opening and closing the store as scheduled, acting in the capacity of the manager on duty.

Additional management development opportunities may also be available.

To excel in this position, you will:
Motivate the store team to reach their highest potential
Implement strategies to enhance growth and performance
Foster an inclusive and engaged store culture
Enhance the customer experience through operational excellence
Surpass customer expectations in every interaction

Leadership:


Work alongside the Store Manager and management team to guide store staff in achieving sales, service, and operational goals when designated as the manager on duty or responsible for store opening/closing.

Assist the Store Manager and management team in establishing clear performance expectations and ensuring the store team is trained in sales, customer service, and operational procedures to meet company standards.

Exemplify company values and lead by example as an active mentor.

Effectively communicate priorities and sales-driving information to ensure store staff is prepared to capitalize on business opportunities as outlined by the Store Manager.

Collaborate with the Store Manager and management team to aid in recruiting store personnel and promote diversity by fostering an inclusive store environment.


Performance:


Support the Store Manager and management team in achieving store business objectives, including sales, customer service, and operational targets.

Assist the Store Manager and management team in executing strategic plans and following up on implementations to maximize sales and ensure consistent performance outcomes.

Partner with the Store Manager and management team to present opportunities with data-driven insights and recommendations.
Understand how to utilize store reports to inform decisions that drive store performance.
Engage in business outreach initiatives and communicate leads to the Store Manager.

Identify performance improvement opportunities and collaborate with the Store Manager and management team to develop effective plans to address and manage challenges.


Operational Excellence:


Work with the Store Manager and management team to ensure accurate store scheduling and appropriate staffing to effectively execute initiatives and operational tasks while maintaining adequate sales coverage to fulfill customer commitments.

Assist the Store Manager and management team in training store staff on all internal operational functions as required.
Stay updated on corporate communications, directives, initiatives, policies, and procedures.

Support the Store Manager and management team in implementing store programs aimed at enhancing efficiencies in sales, service, operations, and branding when assigned.


Workplace:
Contribute to a positive and inclusive store environment where all opinions and contributions are valued.
Encourage a culture of learning and development, ensuring training resources are utilized effectively.
Serve as a role model for all store team members and provide enthusiastic motivational leadership.
Assist the Store Manager and management team in building a steady pipeline of external talent through recruitment efforts.

Collaborate with the Store Manager and management team to conduct regular store meetings, ensuring all team members are informed of company directives.


Customer Experience:


Assist the Store Manager and management team in training the store team on customer service standards to create an outstanding customer experience.

Support the Store Manager and management team in guiding the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).

Understand how to leverage customer feedback to inform decisions made by the Store Manager to take appropriate actions to prevent or resolve customer issues.

Collaborate with the Store Manager and management team to ensure the store is visually aligned with brand standards and that marketing initiatives are executed according to company guidelines.


Qualifications:
Minimum of 1 year of Retail or Sales experience.
Creative individual who demonstrates sound judgment and is attuned to the business landscape.
Self-motivated, results-oriented, strategic thinker.
Strong organizational and leadership capabilities.
Excellent written and verbal communication skills.
Demonstrates active listening and problem-solving abilities.
Proven capacity to train and develop high-performing store teams.
Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS System.

Physical and Mental Requirements:
Interpret, follow, and execute detailed instructions. Learn, apply, and retain company policies and procedures; merchandise and selling information.

Solve employee and customer issues that involve numerous variables and effectively communicate sensitive or complex information to reach consensus among diverse groups.

Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
Thrive in a fast-paced and competitive team sales environment.
Read, count, and write to accurately complete documentation and inventory. Perform basic arithmetic operations or use a calculator as needed.

Bend down and squat to locate and pick up merchandise at ground level and assist customers with fitting shoes; bend down and crouch to mark clothing for alterations.

Climb a ladder to access merchandise or supplies located above shoulder height.
Lift arms and reach overhead to hang or retrieve merchandise from racks or assist customers.

Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange money with customers, grasping, pulling, pushing, and folding merchandise for customer purchases.

Stand and walk for the majority of the work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.

Frequent (at least 2/3 of the workday) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing, and fine manipulation with both hands, lifting up to 50 lbs.

See and distinguish between fabric patterns and colors.

Full-time Retail Team Leaders must be able to work at least 40 hours per week when needed, which may include working any of the hours the store is in operation, at least two closing shifts per week, Saturdays, and six days per week during peak periods.

Part-time Retail Team Leaders must be able to work at least 24 hours per week when needed, which may include any of the days and hours the store is in operation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job:
Store Management

Organization:
Tailored Brands Inc

Shift:
Variable

Zone:
South

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