Guest Services Agent

4 months ago

Orlando, United States La Quinta Orlando - Airport North Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

La Quinta Orlando - Airport North

7160 North Frontage Road Orlando, FL 32812

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Guest Services Agent

    2 weeks ago

    Orlando, United States Villatel Full time

    Job DescriptionJob DescriptionVillatel, a hospitality company, is in search of a Guest Services Agent. You will be an integral part of ensuring exceptional guest experiences across various resort properties. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and...

  • Guest Service Agent

    6 months ago

    Orlando, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Service Agent

    3 weeks ago

    Orlando, United States Paramount Hospitality Management Full time

    The Guest Service Agent's primary function is to handle all guest interactions and guest requests. Additionally, the GSA will be cross trained to assume PBX operator support. This position is the first point of contact for guests and is responsible for representing the Resort in a professional manner and provide outstanding customer service to both internal...

  • Guest Service Agent

    3 weeks ago

    Orlando, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B3J2 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Representative

    1 month ago

    Orlando, Florida, United States La Quinta Orlando - Airport North Full time

    Job Title: Guest Services AgentLa Quinta Orlando - Airport North is seeking a highly skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide warm and welcoming service to...

  • Guest Services Representative

    4 weeks ago

    Orlando, Florida, United States Villatel Full time

    Job SummaryVillatel is seeking a Guest Services Agent to provide exceptional guest experiences across various resort properties. This role involves engaging with guests, collaborating with departments, and providing unparalleled service to enhance guest satisfaction.Key ResponsibilitiesGuest Interaction: Assist with check-in and check-out procedures, and...

  • Guest Services Agent

    4 months ago

    Orlando, United States Evermore Orlando Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water...

  • Guest Services Representative

    4 weeks ago

    Orlando, Florida, United States La Quinta Orlando - Airport North Full time

    Job Summary:The Guest Services Agent is a key member of the La Quinta Orlando - Airport North team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key Responsibilities:Provide warm and...

  • Guest Service Agent

    3 weeks ago

    Orlando, United States Hilton Full time

    Doubletree by Hilton Orlando is seeking a Part- Time Guest Service Agent to join their Front Office team! This 236-room property is an official Walt Disney World® hotel located less than a mile from shopping, dining, and entertainment at Disney Springs®. Our ideal candidate would have at least 6 months in a hospitality role, 1-2 years of prior customer...

  • Guest Relation Agent

    7 days ago

    Orlando, United States Marriott International Inc Full time

    Additional Information Job Number24172185 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States, 32837VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Supply guests with directions and information regarding...

  • Hotel Front Desk Agent

    4 weeks ago

    Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Hotel Front Desk Agent Job Summary:We are seeking a skilled Hotel Front Desk Agent to join our team at Universal Helios Grand Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Confirmations Agent

    1 month ago

    Orlando, United States Bluegreen Vacations Full time

    Bluegreen Vacations Regional Office, located in Orlando, FL, is seeking a motivated and guest friendly Confirmation Agent. As a Confirmation Agent, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who...

  • Guest Service Representative

    4 weeks ago

    Orlando, Florida, United States Marriott Full time

    Job SummaryAs a Guest Service Aide at Marriott, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable. Your role will involve greeting and escorting guests to their rooms, opening doors, and assisting with luggage. You will also be responsible for informing guests about property amenities,...

  • Guest Service Associate

    4 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a Guest Service Associate to join our team at Marriott International Inc. As a Guest Service Associate, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet and escort guests to their rooms, ensuring a warm and welcoming...

  • Front desk Agent

    3 weeks ago

    Orlando, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $18.90 Are you looking for a place where meaningful moments are made together?   At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences...

  • Front Desk Agent

    2 months ago

    Orlando, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $18.90 Are you looking for a place where meaningful moments are made together?   At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences...

  • Guest Services Manager

    4 weeks ago

    Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Job SummaryWe are seeking a highly skilled Guest Services Manager to oversee the daily operations of our Bell Service, Concierge, and Club Services departments. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining high standards of customer service.Key ResponsibilitiesLead the bell staff in providing...

  • Guest Services Manager

    1 month ago

    Orlando, United States Disability Solutions Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...

  • Guest Service Associate

    4 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Guest Service Associate at Marriott International Inc, you will be responsible for providing exceptional service to our guests. Your primary role will be to greet and escort guests to their rooms, open doors, and assist with luggage storage and retrieval. You will also be responsible for communicating parking procedures to guests and ensuring...

  • Dispatch Agent

    3 weeks ago

    Orlando, United States Villatel Full time

    Villatel, a hospitality company, is seeking a highly organized and proactive Dispatch Agent to support Operations. The Dispatch Supervisor will play a critical role in coordinating and overseeing the dispatching of maintenance, housekeeping, guest services, and other service requests to ensure efficient and timely issue resolution. This position requires...