Communications Coordinator

3 weeks ago

Wilmington, Delaware, United States DelDOT Full time

About the Role

This position provides critical communication support to Delaware Animal Services, the law enforcement unit of the Office of Animal Welfare. As a Communications Dispatcher, you will be responsible for receiving, prioritizing, and disseminating animal-related calls from the public to animal welfare officers in the field for investigation.

Key Responsibilities

  • Receive and prioritize calls regarding complaints, incidents, and requests for information, determining if there is a problem or incident.
  • Disseminate information to appropriate officers, supervisors, other sections, divisions, and agencies based on the nature of the call using state-of-the-art radios and telephone systems.
  • Provide information to callers regarding section policies, procedures, operations, and applicable laws and regulations.
  • Input information/data from callers regarding complaints, incidents, and requests for information and from officers' crime reports into databases for tracking and reporting purposes.
  • Conduct background checks and Freedom of Information Act searches.
  • Generate reports for supervisors, managers, and others, formatting and typing other materials such as memorandums and correspondence.

Requirements

To be successful in this role, you will need to have education, training, and/or experience demonstrating competence in the following areas:

  • Knowledge of operating communication equipment such as analog or digital radio transmitter and receiver systems.
  • Knowledge of eliciting and assessing information to make referrals or provide additional information to others.
  • Knowledge of applying laws, rules, regulations, standards, policies, and procedures.
  • Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.

Working with DelDOT

As a Communications Dispatcher with DelDOT, you will be part of a team dedicated to providing exceptional service to the public and supporting the mission of the Department of Health and Social Services. If you are a detail-oriented individual with excellent communication skills and a passion for public service, we encourage you to apply for this exciting opportunity.

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