Customer Service Representative

3 days ago


Syracuse, New York, United States National Safety Council Full time

Transform Lives with Us

The National Safety Council is a leading nonprofit organization dedicated to eliminating preventable injuries and deaths. We're seeking a highly skilled Customer Service Representative to join our mission.

Key Responsibilities:

  • Provide exceptional customer service to students, instructors, and stakeholders via phone, chat, and email.
  • Process credit card payments, register student information, and maintain accurate records.
  • Utilize call flows, reference materials, and training to resolve customer inquiries and issues.
  • Communicate effectively through various channels, promoting self-service options and customer engagement.
  • Document customer interactions, respond to messages, and place outbound calls as needed.

Requirements:

  • High school diploma and at least 2 years of relevant customer service or call center experience.
  • Strong customer service and team orientation skills.
  • Data entry accuracy and integrity.
  • Bilingual (English/Spanish/Portuguese) a must.
  • Bachelor's degree preferred.
  • Experience with Microsoft Office is a plus.

Why Join Us?

The National Safety Council offers a comprehensive benefits package, including competitive pay, flexible work arrangements, and opportunities for growth and development. We prioritize work-life balance, employee well-being, and diversity, equity, and inclusion.

Our Hiring Process:

We're committed to a fair and transparent hiring process. Our pre-screen Wedge interview, first interview, and second interview are designed to give you the opportunity to shine and showcase your skills and experience.



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