Senior Director of IT Infrastructure

3 days ago

Seattle, Washington, United States Acumatica Full time
Job Title: Senior Director, IT Infrastructure

Acumatica is seeking a highly experienced Senior Director, IT Infrastructure to lead the global delivery of corporate systems, networks, mobility solutions, data centers, office infrastructure, incident management, change management, productivity applications, messaging, collaboration, audio/visual technology, security operations, and end-user services.

Responsibilities:
  • Lead and grow existing IT systems team, portfolio, and capabilities
  • Establish corporate IT standards, lifecycle management, and policies
  • Define corporate remote computing, VDI, new hire provisioning, endpoint management, and mobile device management standards
  • Govern global asset, change, problem, and incident management
  • Develop and maintain IT infrastructure strategy
  • Lead the analysis, design, and implementation of remote access, third-party access, corporate/partner portal identity, and access management
  • Adopt and promote architecture principles, standards, and performance criteria
  • Consult with business leaders to streamline operational workflows and case management
  • Protect company and customer data according to relevant compliance laws
  • Establish 'As Built' and 'Future State' documentation for corporate infrastructure
  • Collaborate and drive alignment with cross-functional technical solution stakeholders
  • Balance investments and risk to optimize company value in a 2-year time horizon
  • Lead the implementation of zero-trust security principles and systemic enforcement of security policies
Qualifications:
  • Bachelor's degree or equivalent experience in IT, MIS, Engineering, Computer Science, or Business
  • 10+ years of experience as a global IT functional leader (2000+ users), hands-on configuration, and design
  • Certifications/professional affiliation: Microsoft, Cisco, Data Dog, RingCentral, AWS, Atlassian
  • Knowledge of networking, SASE, MDM, DLP, encryption, identity, DNS, email, collaboration technology, case/major incident management, enterprise architecture, performance management, operations, databases, AI tools, contact center technology, data center management, power systems, HVAC, and building access systems
  • Ability to lead cross-functional global teams, break down silos, make meaningful progress without guidance, organize without direct authority, and influence at VP level and below
  • Ability to incorporate industry best practices, benchmarking, and objectively lead recommendations transparently
  • Management acumen in planning, hiring, employee development, and budgeting
  • Ability to organize global workforce, teams, and projects with little direction
  • Ability to present to cross-functional and executive audiences
  • Leadership ability and executive presence
  • Deals with conflict constructively and dispassionately
  • Up to 20% domestic and international travel
  • Work is generally performed remotely with occasional travel to offices and critical meetings
  • Sedentary work (exerting up to 10 lbs. of force occasionally and involving sitting most of the time with occasional standing and walking)

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