Pulmonary Patient Service Coordinator
2 weeks ago
Position Overview:
The Patient Service Representative 3 (PSR 3) is responsible for executing a range of administrative tasks essential for the efficient functioning of the department.
Key responsibilities encompass, but are not limited to, the following processes:patient onboarding, patient discharge, billing entry, referral management, and/or diagnostic pre-authorization.
The PSR 3 frequently serves as the initial and final point of interaction for patients during their visits, demonstrating exceptional customer service abilities that ensure a positive first and lasting impression of the Harbin Clinic.
Qualifications:
1.
High school diploma or equivalent required.
2. Prior experience in a healthcare setting is advantageous, though not mandatory.
3. Fundamental understanding of general office machinery (computer, telephone, copier, fax).
4. Experience in engaging with the public in a respectful and professional manner.
Competencies:
5. Capacity to maintain a constructive attitude and deliver excellent customer service in high-pressure situations.
6. Proficiency in communicating clearly, concisely, and pleasantly in both spoken and written formats.
7. Ability to handle multiple tasks simultaneously.
8. Flexibility to adapt swiftly to changes.
9. Capability to work autonomously as well as collaboratively with colleagues.
10. Skill in managing time effectively.
11. Ability to follow instructions from supervisory staff.
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