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Customs Operations Coordinator

2 months ago

Tonawanda, New York, United States FedEx Logistics Full time

About FedEx Logistics: At FedEx Logistics, we prioritize our employees and are recognized as a global leader in the logistics industry. We provide a rewarding career path within one of the world's most esteemed companies. Our extensive benefits and training programs are designed to align with your career goals.

Compensation and Benefits:

  • Salary Increases: Performance-based salary adjustments.
  • Tuition Assistance: Financial support for ongoing education.
  • Paid Time Off: Includes vacation, holidays, and sick leave.
  • Health Care Program: Comprehensive medical and dental coverage.
  • Additional Benefits: Life insurance and short/long-term disability coverage.
  • 401(k) Program: Retirement savings plan.
  • Reduced Shipping Rate: Exclusive discounts for personal shipping needs.
  • LifeCare and LifeMart Benefits: Discounts on various services including childcare and entertainment.

Key Responsibilities:

  • Deliver exceptional customer service to ensure timely release and movement of freight.
  • Prepare and submit necessary documentation to U.S. Customs and other relevant parties in compliance with regulations.
  • Identify and resolve issues that may impede the timely processing of shipments.
  • Maintain strong relationships with brokers and service providers to meet customer expectations.
  • Advise clients on payment terms and manage accounts receivable.
  • Conduct data entry and maintain accurate records in computer systems.
  • Support account management activities and perform entry reconciliation as required.
  • Engage with clients and internal teams through various communication channels.

Qualifications:

  • High School Diploma or GED required.
  • Minimum of 12 months experience in brokerage, transportation, or customer service.
  • Proficient in MS Office and familiar with office equipment.
  • Strong verbal and written communication skills.
  • Excellent organizational and problem-solving abilities.
  • Detail-oriented with knowledge of U.S. Customs regulations.

Work Environment: This position offers a hybrid work model, combining remote work with in-office responsibilities. Candidates should be adaptable to a dynamic work environment.

Shift: Evening shift from 4:00 PM to 12:00 AM, Monday through Friday, with potential for overtime.

FedEx Logistics is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals without regard to race, gender, disability, or veteran status.