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Automotive Store Manager
2 months ago
The Store Manager position at Monro Auto Service and Tire Centers is a key leadership role that requires a strong focus on delivering exceptional customer experiences and driving sales growth. As a Store Manager, you will be responsible for leading a team of sales and service professionals to achieve sales goals, provide excellent customer service, and maintain a clean and organized store environment.
Key Responsibilities- Leadership and Team Management
- Develop and lead a high-performing team of sales and service professionals to achieve sales goals and provide exceptional customer service.
- Recruit, train, and develop team members to ensure they have the skills and knowledge needed to succeed in their roles.
- Conduct regular performance evaluations and provide coaching and feedback to team members to help them improve their performance.
- Sales and Revenue Growth
- Develop and implement sales strategies to drive revenue growth and achieve sales goals.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Work with the sales team to identify and pursue new business opportunities and develop relationships with key customers.
- Customer Service and Experience
- Ensure that all customers receive exceptional service and have a positive experience in the store.
- Monitor and address customer complaints and concerns in a timely and professional manner.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Store Operations and Maintenance
- Ensure that the store is clean, organized, and well-maintained at all times.
- Monitor and control store expenses, including labor, inventory, and supplies.
- Develop and implement strategies to improve store efficiency and productivity.
- Education and Experience
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 2-4 years of experience in a retail or sales environment, with a focus on leadership and team management.
- Skills and Qualifications
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong sales and revenue growth skills, with the ability to analyze data and develop strategies to drive growth.
- Excellent customer service skills, with the ability to provide exceptional service and resolve customer complaints.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Health Insurance
- Dental Insurance
- 401K Retirement Plan with Company Match
- Paid Vacation
- Paid Holidays
- Employee Discounts
- Career Development Opportunities
