Hoag Experience Specialist Sr.
2 weeks ago
Job Summary
The Hoag Experience Sr. Specialist plays a pivotal role in driving strategic programming and improvement efforts, ensuring exceptional patient, family, and caregiver experiences. As a key member of the Hoag Experience team, you will spearhead the implementation of Hoag's experience optimization initiatives, collaborating with all levels of the organization to foster a culture of positive caring experiences.
Key Responsibilities
• Develop and execute multiple simultaneous patient experience programs and initiatives, leveraging survey data and engagement tools to identify opportunities and drive change.
• Provide consultative support and facilitate process improvement, change management, and sustainability efforts, ensuring the long-term success of Hoag's experience optimization initiatives.
• Collaborate with cross-functional teams to drive improvement initiatives, fostering a culture of accountability, transparency, and employee engagement.
Requirements
Bachelor's degree or equivalent experience
Five or more years of experience in organizational development, customer experience, process improvement, and/or operational leadership roles, driving customer satisfaction and loyalty in healthcare or hospitality environments.
Demonstrated experience assessing and interpreting data to develop interventions or programs that create impact and meet business goals.
Proven history of leading workgroups, collaborative dyads, committees, and facilitating educational trainings and/or meetings.
Excellent presentation skills to small and large audiences
Preferred Qualifications
Master's Degree in an applicable field or equivalent qualification
Healthcare experience
-
Hoag Experience Specialist Sr.
2 weeks ago
Costa Mesa, California, United States Hoag Full timeJob SummaryThe Hoag Experience Sr. Specialist plays a pivotal role in driving strategic programming and improvement efforts, ensuring positive and personalized experiences for patients, families, and caregivers. As a key member of the Hoag Experience team, you will lead the implementation of Hoag's experience optimization efforts and mindset, collaborating...
-
Senior Experience Strategist
4 days ago
Costa Mesa, California, United States Hoag Full timeJob SummaryThe Senior Experience Strategist plays a critical role in driving strategic programming and improvement efforts at Hoag, ensuring positive caring experiences for patients, families, and caregivers. This highly visible member of the Hoag Experience team will lead the implementation of Hoag's experience optimization efforts and mindset, working with...
-
Clinical Quality Review Specialist
3 weeks ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeClinical Quality Review Specialist **Job Summary** We are seeking a highly skilled Clinical Quality Review Specialist to join our team at Hoag Memorial Hospital Presbyterian. As a key member of our clinical services team, you will be responsible for developing and coordinating an effective and continuously improving healthcare practitioner peer review...
-
Clinical Quality Review Specialist
4 weeks ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeClinical Quality Review Specialist **Job Summary** We are seeking a highly skilled Clinical Quality Review Specialist to join our team at Hoag Memorial Hospital Presbyterian. As a key member of our clinical services team, you will be responsible for developing and coordinating an effective and continuously improving healthcare practitioner peer review...
-
Program Manager for Privacy Investigations
5 days ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob Title: Program Manager for Privacy InvestigationsHoag Memorial Hospital Presbyterian seeks a highly skilled Program Manager for Privacy Investigations to oversee and conduct privacy investigations across the enterprise. The successful candidate will be responsible for ensuring privacy matters are investigated and reported in a timely manner, maintaining...
-
Clinical Quality Review Specialist
1 day ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob SummaryHoag Memorial Hospital Presbyterian seeks a skilled Clinical Quality Review Specialist to develop and coordinate an effective and continuously improving healthcare practitioner peer review program. The ideal candidate will have a strong background in quality and risk management, with experience in coordinating and overseeing the process of...
-
Privacy Investigations Program Manager
2 days ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeThe Privacy Investigations Program Manager is responsible for overseeing and conducting privacy investigations at Hoag Memorial Hospital Presbyterian. This role involves managing and operationalizing the privacy investigation segment of Hoag's privacy program, serving as a privacy expert, and working collaboratively across all Hoag entities.Key...
-
Payroll Operations Specialist
5 days ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob SummaryThe Payroll Operations Specialist will work closely with Payroll management to ensure compliance with all company policies and wage and hour requirements. This role will be responsible for auditing the Time and Attendance application, performing audits using the Time and Attendance system and HRIS Systems, and computing audit results and preparing...
-
Revenue Cycle Specialist
7 days ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob SummaryWe are seeking a highly skilled Collector III to join our team at Hoag Memorial Hospital Presbyterian. As a key member of our Revenue Cycle department, you will be responsible for resolving patient accounts and ensuring timely reimbursement from insurance companies and government payors.Key ResponsibilitiesResolve patient accounts and obtain...
-
Quality Assurance Specialist
4 weeks ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeClinical Peer Review Program Manager **Job Summary** We are seeking a highly skilled Clinical Peer Review Program Manager to join our team at Hoag Memorial Hospital Presbyterian. As a key member of our quality and risk management department, you will be responsible for developing and coordinating an effective and continuously improving healthcare...
-
Medical Billing Specialist
4 days ago
Costa Mesa, California, United States Hoag Memorial - Red Hill Clinic Full timeJob SummaryWe are seeking a skilled Medical Billing Specialist to join our team at Hoag Memorial - Red Hill Clinic. As a Medical Billing Specialist, you will be responsible for processing and managing medical claims, ensuring accuracy and compliance with regulatory guidelines. Key Responsibilities Respond to inquiries related to claims, eligibility, and...
-
Senior Business Process Analyst
1 month ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeAbout the RoleJob Summary:Hoag Memorial Hospital Presbyterian is seeking a highly skilled Senior Business Process Analyst to support hospital revenue cycle areas. As a key member of our team, you will analyze complex business problems and develop solutions to improve our business processes.Key ResponsibilitiesAnalyze business and user needs to identify areas...
-
Senior Business Process Analyst
5 days ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob Title: Senior Business Process AnalystJob Summary:We are seeking a highly skilled Senior Business Process Analyst to join our team at Hoag Memorial Hospital Presbyterian. The successful candidate will be responsible for analyzing business problems, formulating system scope and objectives, and leading small to medium-sized projects.Key...
-
Senior Business Process Analyst
1 month ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob Title: Senior Business Process AnalystJob Summary:We are seeking a highly skilled Senior Business Process Analyst to join our team at Hoag Memorial Hospital Presbyterian. As a key member of our business operations team, you will be responsible for analyzing and improving business processes to drive efficiency and effectiveness.Key...
-
Triage Nurse
4 weeks ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob SummaryWe are seeking a skilled Triage Nurse to join our team at Hoag Memorial Hospital Presbyterian. As a Triage Nurse, you will play a critical role in providing professional telephone triage nursing services to our patients.Key ResponsibilitiesEvaluate patient symptoms and determine the urgency of their conditionFacilitate next steps in patient care...
-
Insurance Claims Examiner
1 day ago
Costa Mesa, California, United States Hoag Health Network Full timeJob Summary:As a key member of the Hoag Health Network team, the Insurance Verification Specialist plays a vital role in ensuring seamless patient care. This role involves verifying insurance and benefit coverage for services in assigned departments, including Insurance, Accounting, and Verification. The successful candidate will possess excellent...
-
Education Coordinator II
4 days ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob SummaryThe Education Coordinator II serves as a key resource for assigned departments, providing educational support to achieve quality indicators and improve patient outcomes.Key ResponsibilitiesAssess educational needs of assigned areas and develop strategies to meet those needs.Provide in-service training, classes, online modules, and other...
-
Triage Nurse
3 weeks ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeJob SummaryWe are seeking a skilled Triage Nurse to join our team at Hoag Memorial Hospital Presbyterian. As a Triage Nurse, you will be responsible for providing professional telephone triage nursing services to our patients, evaluating patient symptoms, and determining the urgency of patient conditions.Key ResponsibilitiesEvaluate patient symptoms and...
-
Payment Specialist
6 days ago
Costa Mesa, California, United States Hoag Memorial - Red Hill Clinic Full timeJob Title: Payment Poster & Research SpecialistLocation: Costa Mesa, CA 92626Duration: 3 months + Possible extensionPay Range: $23 - $25/hr on W2Job Summary:The Payment Poster & Research Specialist is responsible for ensuring the timely and accurate posting of all electronic and manual insurance payments and patient payments. This role requires strong...
-
Radiology Patient Scheduler
5 days ago
Costa Mesa, California, United States Hoag Memorial Hospital Presbyterian Full timeAbout the RoleHoag Memorial Hospital Presbyterian is seeking a highly skilled Radiology Patient Scheduler to join our team. As a key member of our healthcare delivery system, you will play a vital role in ensuring a positive patient experience.Key ResponsibilitiesManage patient scheduling and registration for radiology servicesCoordinate with clinical...