Hoag Experience Specialist Sr.

2 weeks ago


Costa Mesa, California, United States Hoag Full time

Job Summary

The Hoag Experience Sr. Specialist plays a pivotal role in driving strategic programming and improvement efforts, ensuring exceptional patient, family, and caregiver experiences. As a key member of the Hoag Experience team, you will spearhead the implementation of Hoag's experience optimization initiatives, collaborating with all levels of the organization to foster a culture of positive caring experiences.

Key Responsibilities

• Develop and execute multiple simultaneous patient experience programs and initiatives, leveraging survey data and engagement tools to identify opportunities and drive change.

• Provide consultative support and facilitate process improvement, change management, and sustainability efforts, ensuring the long-term success of Hoag's experience optimization initiatives.

• Collaborate with cross-functional teams to drive improvement initiatives, fostering a culture of accountability, transparency, and employee engagement.

Requirements

Bachelor's degree or equivalent experience

Five or more years of experience in organizational development, customer experience, process improvement, and/or operational leadership roles, driving customer satisfaction and loyalty in healthcare or hospitality environments.

Demonstrated experience assessing and interpreting data to develop interventions or programs that create impact and meet business goals.

Proven history of leading workgroups, collaborative dyads, committees, and facilitating educational trainings and/or meetings.

Excellent presentation skills to small and large audiences

Preferred Qualifications

Master's Degree in an applicable field or equivalent qualification

Healthcare experience



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