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Assistant General Manager

2 months ago

Joliet, Illinois, United States Gtigrows Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Gtigrows. As a key member of our management team, you will be responsible for leading our Patient Care Specialists and ensuring the smooth operation of our retail store.

Key Responsibilities
  • Lead the Patient Care team in accordance with our company's mission, vision, goals, and objectives
  • Provide best-in-class customer service and ensure customer satisfaction
  • Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
  • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the GM or Store Manager
  • Assist all patients and customers in making the right product choices by being knowledgeable of how different methods of cannabis consumption affect our patients differently
  • Complete and appropriately delegate tasks assigned during scheduled shift, including cash handling, verification of proper paperwork, documentation, and ID for patients, accurate use and maintenance of the Point of Sale (POS) system, accurate and timely data entry of patient profiles, assistance in verifying order deliveries for accuracy, security measures and safety compliance, maintenance of an organized and clean store, management of visitor log, maintenance of open communication with the management team and other coworkers, reporting of team member issues or patient situations
  • Work with General Manager and/or Store Manager to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations
  • Work with the Store Manager and/or the GM to properly onboard and train new Patient Care Specialists
Requirements
  • Bachelors degree preferred
  • Cannabis experience preferred
  • 2+ years in a supervisory or management role in a retail setting required, preference for specialty retail
  • Inventory control experience required
  • Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills
  • Meet timelines consistently and be able to effectively work under pressure
  • Continuously open to constructive, developmental feedback
  • High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally
  • Strong math skills
  • Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email
Additional Requirements
  • Must be 21 years or older
  • Must pass any and all required background checks
  • Must possess valid drivers license or state ID
  • Must be and remain compliant with all legal and company regulations for working in the industry
  • Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance)