Student Finance Representative
7 days ago
Job Summary:
National Louis University is seeking a highly skilled and detail-oriented Student Finance Representative to join our team. As a Student Finance Representative, you will be responsible for reviewing student files, evaluating financial aid applications, and awarding and advising students on their eligibility for Title IV funding.
Key Responsibilities:
- Comply with all Federal, State, and institutional policies and procedures, ensuring NLUs continued compliance as established by accrediting agencies, state entities, and current established company targets.
- Review all student financial aid files for completeness, accuracy, and ensure verification requirements are met.
- Perform outreach to students as needed to advise them on their financial aid eligibility and potential funding options.
- Post related award data into the student information system to ensure timely and accurate disbursements.
- Calculate award grant and loan eligibility using a borrower-based academic year (BBAY) or standard academic year (SAY) and certify federal and private student loans.
- Maintain knowledge of Federal Student Aid and internal University awarding, disbursing, and refund regulations.
- Perform verification of student financial aid eligibility as needed and maintain and coordinate awarding and student aging reports.
- Accurately advise students on BBAY and SAY loan eligibility and review, analyze, and provide solutions to escalated student issues.
- Ensure ethical and accurate documentation and record-keeping, which meets all company and regulatory agency standards.
- Provide exceptional customer service to both internal and external customers via phone and email.
Requirements:
- High School Diploma/GED plus significant related work experience required. Associates or Bachelor's degree preferred.
- Minimum of 1 year of related experience.
- Customer Focus - Personally demonstrates that external (or internal) customers are a high priority.
- Flexibility - Adjusts quickly and effectively to changing conditions and demands.
- Problem Solving - Takes a proactive approach to anticipating and preventing problems.
- Quality of Work - Has established a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization.
NLU Inclusion Statement:
National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are.
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