Experience Manager

3 days ago

Irvine, California, United States BSH Home Appliances Group Full time
Job Title: Manager, Experience

About the Role:

We are seeking an experienced Manager, Experience to oversee all facets of our Experience and Design Center (EDC). This includes physical development and status of displays, product mix chosen for exhibits essential for regional market, trade marketing to drive awareness and conversion, and full budget and staffing responsibilities.

Key Responsibilities:

  • Manage the EDC team, including Kitchen & Design Center Specialist, culinary team, and administrative assistant/receptionist.
  • Develop and execute trade marketing programs through the EDC in close collaboration with trade marketing, brands, and sales teams.
  • Build and maintain relationships with designers, architects, builders, and developers by creating and executing in-showroom events, trainings, and meetings.
  • Oversee hosted meetings and receptions for professional trade organizations such as NKBA, ASID, NARI, and others.
  • Generate outreach initiatives to drive trade and consumer traffic to the EDC.
  • Manage the EDC budget and create reports as necessary.
  • Supervise the EDC Sales Consultants in scheduling appointments, tracking and converting leads using the latest CRM tools, trainings, events, demos, and meetings.
  • Perform other duties as assigned.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • 5-7 years of experience in managerial roles, with 3-5 years in marketing and/or sales experience.
  • Experience in a showroom or office environment, with ability to manage a multi-million dollar budget.
  • Knowledge of kitchen appliances and ability to demo products effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, vision, life insurance, short and long-term disability benefits, employee assistance program, adoption benefits, HSA, FSA, and Dependent Care FSA.
  • Eligibility to participate in the 401(k) plan with a fully vested 100% employer match on the first 4% of compensation contributed by employees.
  • Annual employer-funded profit-sharing dependent on company profitability.
  • Opportunities for employees to participate in a company-sponsored Wellness plan and earn lower medical care premiums.
  • 2 weeks of paid vacation for all non-temporary status new hires below Director level positions, with vacation entitlement increasing based on years of service with BSH.
  • Unlimited paid vacation for all Director and above level positions.
  • The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
  • 40 hours of paid personal leave (Production Line).
  • 12 days of paid holidays per year (max 8 hours paid per day).
  • Employee, friends, and family discount program for company products.
  • BSH provides ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positions.

  • Experience Manager

    1 week ago

    Irvine, California, United States BSH Home Appliances Group Full time

    Job Title: Experience ManagerBSH Home Appliances Corporation is seeking an experienced manager to oversee the Experience and Design Center (EDC) in Beverly Hills, CA. As a key member of our team, you will be responsible for managing all facets of the EDC, including physical development, product mix, trade marketing, and budget and staffing...

  • Experience Manager

    3 weeks ago

    Irvine, California, United States BSH Home Appliances Group Full time

    Job DescriptionJob SummaryThe Experience Manager will oversee all aspects of the Design Center, ensuring a seamless and engaging experience for customers, trade professionals, and internal stakeholders. This role requires a strong understanding of the appliance industry, excellent communication skills, and the ability to manage multiple priorities.Key...

  • Customer Experience Manager

    3 weeks ago

    Irvine, California, United States SEB Professional North America Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at SEB Professional North America. As a key member of our customer solutions department, you will be responsible for leading a team of customer-facing professionals and ensuring that our customers receive exceptional service and support.Key...

  • Shopping Experience Manager

    2 weeks ago

    Irvine, California, United States Mazda Motor Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced professional to oversee and optimize the overall shopping experience for Mazda North American Operations (MNAO) customers.Key ResponsibilitiesCustomer Data Analysis: Develop and evaluate customer data, shopping behavior, and detailed maps of the shopping journey to understand touchpoints and...

  • Customer Experience Manager

    3 weeks ago

    Irvine, California, United States 3 Day Blinds Full time

    About 3 Day BlindsAt 3 Day Blinds, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a leading national retailer and manufacturer of custom blinds, shades, draperies, and shutters, we're dedicated to helping our clients transform their homes and workplaces into beautiful and functional spaces.Job...

  • Success Manager

    3 weeks ago

    Irvine, California, United States Cie Digital Labs Full time

    About Cie Digital LabsCie Digital Labs is a venture studio that specializes in launching and accelerating start-up growth. Our team has a proven track record of success, with key members having been part of ninety-one startups with fifteen exits.Our MissionWe are revolutionizing the way we approach customer success by creating a platform that enhances...

  • Product Manager

    3 weeks ago

    Irvine, California, United States Capital Group Full time

    About This RoleAs a Digital Product Manager at Capital Group, you will lead a small team of experienced professionals in delivering high-quality digital products that meet the needs of our clients. Your expertise in enterprise web content management systems will be instrumental in guiding the team's prioritization and management of the product backlog.Key...

  • Installation Assistant Store Manager

    2 weeks ago

    Irvine, California, United States Jobs for Humanity Full time

    We're more than just an auto glass company. We're a team of dedicated professionals passionate about delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in helping us build a fulfilling career for our customers. Our company, Jobs for Humanity, is committed to making a positive impact in the lives of our...

  • Learning Experience Designer

    3 weeks ago

    Irvine, California, United States Western Digital Full time

    About the RoleWe are seeking a highly skilled Learning Experience Designer to join our team at Western Digital. As a key member of our organization, you will be responsible for designing and developing innovative learning experiences that drive business results.Key ResponsibilitiesDesign and develop modern learning experiences that support strategic...

  • Appliance Experience Lead

    3 weeks ago

    Irvine, California, United States BSH Home Appliances Group Full time

    Job DescriptionJob Summary:The Experience Manager will oversee all aspects of the Design Center, ensuring a seamless and engaging experience for customers, trade partners, and internal stakeholders. This role will be responsible for managing the physical space, product mix, and marketing efforts to drive awareness and conversion.Key Responsibilities:Manage...

  • Client Experience Coordinator

    1 week ago

    Irvine, California, United States TTEC Full time

    About the RoleWe're seeking a skilled and motivated Workforce Manager to join our team at TTEC. As a key member of our workforce management team, you will be responsible for leading and mentoring a team of professionals to achieve exceptional client experiences.Key ResponsibilitiesTeam Leadership: Provide guidance and support to your team to ensure they have...

  • Director of Customer Experience

    3 weeks ago

    Irvine, California, United States Motion Recruitment Full time

    A rapidly expanding industrial safety technology company is seeking a seasoned professional to lead their Customer Success team.This individual will be responsible for overseeing a team, managing client relationships, and developing innovative strategies to enhance client satisfaction.Key Responsibilities:Lead a high-performing Customer Success teamDevelop...

  • Digital Experience Strategist

    1 week ago

    Irvine, California, United States Phoenix Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Web Analyst at Phoenix Technologies. As a key member of our digital team, you will play a crucial role in driving the development and optimization of our website and customer portal.Key ResponsibilitiesCollaborate with our dedicated team to continuously improve...

  • Digital Experience Specialist

    4 days ago

    Irvine, California, United States Phoenix Technologies Full time

    About the RoleWe are seeking a highly skilled Web Analyst to join our team at Phoenix Technologies. As a key member of our digital team, you will play a crucial role in the development and optimization of our website and customer portal.ResponsibilitiesCollaborate with our dedicated team to drive the development and optimization of our website and customer...

  • Customer Experience Coordinator

    3 weeks ago

    Irvine, California, United States Tillys Full time

    **About the Role**As a key member of the Store Management Team at Tillys, you will play a vital role in delivering an exceptional customer experience. This involves modeling outstanding service behaviors, hiring and developing a strong team of associates, ensuring smooth store operations, and creating a positive store environment.**Key Responsibilities**Lead...

  • Installation Assistant Store Manager

    2 weeks ago

    Irvine, California, United States Jobs for Humanity Full time

    We're more than just an auto glass company. We're a team of dedicated professionals passionate about delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in helping us build a fulfilling career for our customers. Our company, Jobs for Humanity, is committed to making a positive impact in the lives of our...

  • Customer Experience Specialist

    3 weeks ago

    Irvine, California, United States Purple Inc Full time

    Job SummaryThe Sales Associate is a motivated and positive individual who drives sales by assisting customers with their buying experience. They must be a go-getter with an aptitude for persuasive communication and a drive to succeed. The ideal candidate will interface with our customers, and contribute to the overall success and profitability of the...

  • Guest Experience Coordinator

    1 week ago

    Irvine, California, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Guest Experience Coordinator to join our team at Marriott Irvine Spectrum. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our hotel functions.Key ResponsibilitiesProvide administrative support to various departments, including Guest...

  • Guest Experience Specialist

    3 weeks ago

    Irvine, California, United States Fogo de Chão Full time

    About Fogo de ChãoWe strive to provide an unforgettable dining experience, showcasing the culinary art of Churrasco. Our mission is to ignite passion and joy, caring for our team, guests, and communities. We believe better futures start when we bring our best to the table every day, feeding a purposeful future by providing fulfilling job opportunities and a...

  • Drive Thru Experience Strategist

    3 weeks ago

    Irvine, California, United States Taco Bell Full time

    About the RoleThe Drive Thru Innovation Manager will be responsible for defining the future of drive-thru experiences for Taco Bell. This role will drive impact across the business by maintaining a seamless and satisfying customer journey across various touchpoints, contributing to improved customer satisfaction, loyalty, and brand growth.Key...