PC Support Specialist
1 week ago
At First Tek, we are seeking a highly skilled PC Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems are running smoothly and efficiently.
Key Responsibilities:- Provide technical support to clients via phone, email, and in-person visits
- Investigate and resolve computer user support requirements by answering questions about hardware and software
- Install, modify, and make minor repairs to personal computer hardware and software systems
- Provide technical assistance and training to system users
- Log and track calls, maintaining history records and related problem documentation
- Stay up-to-date with the latest technology and software developments to provide expert support
- Trade school course completion, AA, or equivalent external training in computer repair
- A+ Certification in personal computer maintenance and repair
- Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs
- Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns
- Experience with computer hardware and software troubleshooting and repair
- Knowledge of network protocols and operating systems
- Excellent communication and customer service skills
- Ongoing training and development opportunities
- Continuous employment development and learning
- 401K and healthcare benefits
- Dental and vision insurance
- Basic life insurance and AD&D
- Long-term disability and voluntary short-term disability
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PC Support Specialist
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PC Support Specialist
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