PC Support Specialist

1 week ago


Los Angeles, California, United States First Tek Full time
Job Title: PC Support Specialist

At First Tek, we are seeking a highly skilled PC Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person visits
  • Investigate and resolve computer user support requirements by answering questions about hardware and software
  • Install, modify, and make minor repairs to personal computer hardware and software systems
  • Provide technical assistance and training to system users
  • Log and track calls, maintaining history records and related problem documentation
  • Stay up-to-date with the latest technology and software developments to provide expert support
Requirements:
  • Trade school course completion, AA, or equivalent external training in computer repair
  • A+ Certification in personal computer maintenance and repair
  • Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs
  • Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns
Preferred Skills:
  • Experience with computer hardware and software troubleshooting and repair
  • Knowledge of network protocols and operating systems
  • Excellent communication and customer service skills
Benefits:
  • Ongoing training and development opportunities
  • Continuous employment development and learning
  • 401K and healthcare benefits
  • Dental and vision insurance
  • Basic life insurance and AD&D
  • Long-term disability and voluntary short-term disability

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