Nightclub Operations Manager

7 days ago


Los Angeles, California, United States Insomniac Holdings, LLC Full time
Job Summary:

We are seeking a highly motivated and experienced General Manager to lead our nightlife operations at Insomniac Holdings, LLC. The ideal candidate will have a proven track record in venue management, people management, and compliance.

Key Responsibilities:
  • Venue Development & Management:
    • Develop and implement strategies to drive revenue growth and improve operational efficiency
    • Oversee and manage performance conversations with direct reports and other members of management
    • Set realistic and attainable goals for department heads and provide guidance and support
    • Prepare timely and productive feedback to ensure continuous improvement
    • Consult with senior management on compensation decisions to ensure alignment with company policies
    • Ensure that department heads are consistently providing feedback and development to team members
  • People Management & Development:
    • Oversee all management discipline and terminations in accordance with company policies and procedures
    • Respond to misconduct/policy violations immediately and consistently, following company procedures and protocols
    • Follow all company procedures on terminations, including consulting with HR/senior management in advance
  • Compliance & Workplace Standards:
    • Facilitate productive and concise meetings, ensuring positive interaction among all participants
    • Encourage open and candid discussions among teams, promoting debate and positive confrontation
    • Share useful information with other venues and the home office
    • Respond promptly to all emails, voicemails, or calls from staff, other members of management, or the home office
  • Overall Venue Leadership:
    • Create a positive and inclusive work environment, setting the tone for the venue and its operations
    • Act as a resource for the entire venue, ensuring all team members have a forum to raise concerns and feel supported
    • Communicate in a compassionate, yet fair and consistent, manner to all individuals
    • Create, inspire, and encourage synergy between all venue departments, mediate and resolve disputes, and take an active leadership role in all venue emergencies
    • Create, enforce, and ensure compliance with all company-wide policies and standards
    • Partner with counsel on all venue litigation matters, ensuring that all venue permits, certificates, and licenses are maintained, up to date, and posted as required by law
    • Recruit, hire, train, onboard, train, and coach various team members
  • Talent Relations:
    • Understand music industry trends and partner with talent buyers to reach decisions regarding talent
    • Provide direction to and manage talent buyers in selecting and booking talent, analyzing the financial results of different talent choices
    • Ensure that the needs of artists and industry representatives are met, and artists receive an excellent experience playing at our venue
Qualifications:
  • 8+ years of experience as a general manager or operations manager in live events and/or clubs or hospitality industry
  • Degree in hospitality, business management, or marketing, or related experience
  • 8+ years of experience in people and team management
  • Proficient in budgeting, reconciling, and analyzing event operations Excel spreadsheets
  • Responsible for Alcohol Awareness Training Certification or equivalent
  • Flexible schedule with the willingness and ability to work nights, weekends, and holidays
Work Environment:
  • Must be able to tolerate loud noise levels and busy environments when at venues
  • May work in drastic temperature climates when at venues
  • Must be willing to travel to work during holidays, evening, and weekend hours, as required, to meet deadlines


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