Security Operations Coordinator
3 days ago
The Security Operations Coordinator role at DH Pace offers a dynamic and challenging opportunity for individuals to excel in customer service, dispatch management, and administrative tasks.
Estimated Salary$45,000 - $65,000 per year, based on location and experience.
Key Responsibilities- Work closely with customers to understand their security needs and enter accurate information into the system.
- Respond promptly to customer service requests, ensuring timely resolution and satisfaction.
- Efficiently dispatch security technicians based on their strengths and weaknesses, prioritizing effective resource allocation.
- Schedule technicians geographically to optimize response times and ensure efficient use of resources.
- Manage subcontractor scheduling, streamlining operations and maintaining high-quality service delivery.
- Purchase necessary parts and track returns, maintaining accurate inventory records.
- Create detailed service quotes, providing transparent pricing and excellent customer communication.
- A high school diploma or equivalent is required; prior dispatch and administrative experience is highly valued.
- The ability to work independently with minimal supervision is essential, as well as strong organizational skills and attention to detail.
- Proficiency in Microsoft Word and Excel is necessary, along with exceptional verbal and written communication skills.
- Tech knowledge in the security industry is an asset, but not mandatory.
DH Pace offers a unique blend of stability, growth opportunities, and competitive benefits. As a privately owned company with over 95 years of operation, we provide:
- 50+ US offices across 24 states.
- $1 billion in annual sales.
- Competitive benefits package, including medical, dental, and vision options.
- Generous paid time off and holidays.
- A comprehensive 401(k) retirement plan with employer match.
- Life insurance and short-term/long-term disability plans.
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