Operations Leader

1 month ago

Boston, Massachusetts, United States Imperiall, Inc. Full time
About Imperiall, Inc.

Imperiall, Inc. is a dynamic and young company that values its team members and partners. We are committed to fostering a culture of mutual appreciation and respect, where everyone feels valued and empowered to grow.

Job Title: Operations Leader

We are seeking a highly skilled and motivated Operations Leader to join our team. As an Operations Leader, you will be responsible for leading the branch's operations team, coordinating the workforce, and ensuring the completion of contracted cleaning services at our partners' facilities.

Key Responsibilities:
  • Lead weekly meetings with Community Leaders to discuss self-development, technical training, and human skills training.
  • Provide constant guidance, support, and inspiration to Community Leaders, Team Leaders, Operations Technicians, and Specialists.
  • Cultivate a meaningful relationship with all team members based on our core values of respecting, listening, developing, appreciating, celebrating, and caring.
  • Evaluate performance using key metrics and address issues to improve it.
  • Conduct frequent performance reviews, providing honest, direct, and caring feedback to team members.
  • Optimize and oversee the operational aspects of multiple accounts to ensure efficiency.
  • Constantly monitor and train the operations team on how to lead community members to ensure overall satisfaction.
  • Review weekly site budget performance and enforce recommendations for improvement.
  • Visit accounts sites within your area of operation to ensure our standards are met, and all community members are well trained.
Requirements:
  • Cultural Match - our organizational culture is our most important asset. Our people are always in the first place, and the Operations Leader must cherish and promote it at all costs.
  • Leadership Skills – true leaders are not self-entitled and individualistic. You must always put your team member's needs before your own. A successful Operations Leader knows how to empower and inspire their team.
  • Listening Skills – a true leader knows the power of listening. That's the way to learn new ideas, improve the system, and develop.
  • Detail-Orientation – the details make an enormous difference in the daily routine. The service performed by Imperiall thrives on consistency.
  • Care – a true leader cares about people. Before professional, we are all people. People have problems, situations, and concerns. It's the Operations Leader' responsibility to ensure the team feels heard and cared for.
  • Trustworthiness – Our culture exists because of mutual trust amongst the team. Loyalty is essential every step of the way.
  • Altruism – always put other people's needs first. Ensure you provide all the team members with the tools necessary to thrive.
  • Systematic Profile – systems exist for a reason. To ensure professional and efficient operations, the Operations Leader must follow and enforce Imperiall Systems.
  • Being bilingual is a must – most of our team members speak Spanish, so we must be able to communicate effectively with them. Also, English is constantly used with partners and in the office.
  • Computer Skills - we work with multiple software to increase our efficiency and diminish time spent on manual tasks. The Operations Leader must be comfortable with computers, iPhones, and iPads.
  • High-Standard Consistency - in order to achieve results, we must be consistent in developing the team development, following the system, and ensuring high-quality standards
  • Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
  • Driving – frequent visits to partner's facilities are a must – that's the best way to keep track of on-site development and quality standards
What We Offer:
  • Full-time position.
  • Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community.
  • An opportunity to enter the amazing commercial cleaning industry.
  • The fulfillment of coordinating a professional and competent Operations team.
  • An exciting career in a dynamic company.
  • Self-development and growth opportunities: we invest in our people.
  • Warm and welcoming organizational culture and wonderful work environment.
  • COMPENSATION AND BENEFITS
    • The compensation program is above industry standards.
    • Weekly pay.
    • Company car.
    • Paid Gas.
    • Health care insurance.
    • Dental insurance.
    • Vision insurance.
    • Various courses and certificates available.
    • Paid Holidays.
    • Paid time off.
    • Paid Vacation.
    • Career advancement plan (Many opportunities for growth).
    • Paid in-house graduation training program.
    • Paid outside certifications.
    • Paid Human Skills development course.
    • Paid attendance to events and conferences.

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