Security Director, Assistance

4 weeks ago

FeastervilleTrevose, United States International SOS Full time

The Security Director Assistance, Americas, is the senior dedicated security assistance leader responsible for directing and leading the security assistance for the Americas region, in line with the direction set by the Global Security Director, Assistance and in alignment with global standards, procedures and priorities.


The Security Director, Assistance oversees and owns regional security assistance response and advice to client requests for assistance and ensures effective management of all client cases to the highest levels of customer satisfaction. This role oversees the security assistance function in the North America and LATAM regions and is responsible for the professional leadership and ongoing development of the security assistance professionals in Philadelphia, as well as those in Mexico in collaboration with the Senior Security Manager of Latin America.


The individual in this position will oversee the delivery of market leading security incident management, advisory and crisis response services in the region, professionally managing a team of Security Managers and Security Specialists. The Security Director, Assistance will be responsible for ensuring operational planning and security case management guidance is done in lockstep with our intelligence assessments, ensuring operational planning and decision-making in both business-as-usual and crisis scenarios are being fed by, and aligned with, the analytical position and outlook.


The Security Director, Assistance will closely collaborate with the relevant Assistance Centre leadership personnel from the Medical, Operations, Flight Desks and Assistance Travel teams in both crisis and business as usual phases, ensuring the highest standards of security operational service delivery. Additionally, the Security Director, Assistance will oversee the implementation and continuous improvement of relevant security operational processes and ensure regional security assistance capability is scaled to meet client exposure and demand in line with global standards, regional security dynamics and commercial priorities.


Required Skills and Knowledge:

  • Extremely strong knowledge of the security risk management best practices and principals across a diversity of risk environments, supported by in-country experience in challenging/hostile environments.
  • Significant knowledge of directing, planning and managing complex security assistance operations.
  • Very strong knowledge of the political and security landscape within the Americas region, as well as the global security landscape.
  • Excellent written and verbal communication skills including ability to explain complex situations and advice to non-expert audiences in English.
  • Ability to critically analyze multiple streams of security, logistics and threat-based information under time pressure and produce actionable advice and plans of action.
  • Ability to work effectively in a cross-cultural, cross functional, global, matrixed business.
  • Knowledge of and experience in managing all stages of an operational intelligence cycle.
  • Strong IT skills including Microsoft Office Suite and other applications.


Required Work Experience:

  • Typically, at least 10+ years’ experience in security assistance delivery and planning including deployed experience in hostile and/or challenging environments in military, government or private sector roles ideally in the North America and LATAM regions.
  • Experience in planning, managing and conducting complex security assistance operations.
  • Experience in writing to senior management and decision-makers.
  • Experience working internationally and managing cross-culturally.
  • Public speaking and training delivery experience.
  • Business development, consultancy, and sales experience.
  • Significant experience in conducting profile specific security risk assessments.
  • Quality management experience.
  • Crisis Management experience.


Required Qualifications:

  • Educated to a degree level (or relevant professional training & experience) in a field related to security studies, war studies, international politics, international relations or similar.
  • Accreditation by regionally recognized security or risk management body.


Required Languages:

  • Excellent spoken and written English language.
  • Other language proficiency desirable, ideally Spanish language.


Travel / Rotation Requirements:

  • Some travel, sometimes on urgent request, including as part of an Incident Management Team
  • Occasional evening/weekend work based on operational requirements.

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