Sales and Customer Experience Manager
5 days ago
Job Overview
Tower Auto Mall is a leading livery dealership serving drivers in NYC and LA for over 25 years. We are expanding our operations and seeking a skilled Sales and Customer Experience Manager to lead our customer service team.
Responsibilities:
- Lead and manage a team of customer service and sales agents
- Develop and implement strategies to improve customer satisfaction and loyalty
- Monitor and analyze customer feedback to identify areas for improvement
- Work closely with the sales team to ensure seamless communication with customers
- Manage customer data and develop reports to track key performance metrics
Requirements:
- Bachelor's degree or equivalent
- At least 2 years of managerial experience working in customer service and/or sales
- Excellent communication and interpersonal skills
- Knowledge of customer service and support processes and industry trends
- Proficiency with customer service software and applications
What We Offer:
- A competitive salary range of $60,000 - $70,000 per year
- A comprehensive benefits package, including health insurance, dental insurance, and paid time off
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