Hospitality Front Line Agent

5 days ago


Grapevine, Texas, United States Aimbridge Hospitality Full time

Hotel Front Line Agent Job Description: At Aimbridge Hospitality, we are seeking a highly motivated and customer-focused Hotel Front Line Agent to join our team. This key role involves delivering exceptional guest experiences, managing front desk operations, and promoting hotel services and amenities.

Responsibilities:

  • Deliver outstanding customer service to guests, addressing their needs and concerns in a professional and courteous manner.
  • Manage the front desk, handling room reservations, modifications, and cancellations with accuracy and efficiency.
  • Offer expert guidance on hotel services, facilities, and local attractions, enhancing the guest experience.
  • Develop strong relationships with colleagues and other departments to ensure a cohesive and efficient hotel operation.
  • Stay informed about hotel packages, promotions, and special events to effectively communicate with guests.
  • Manage the front desk computer system with ease, ensuring accurate logging and delivery of packages, mail, and messages.

Requirements:

  • Education: High school diploma or equivalent required; college coursework in a related field is beneficial.
  • Experience: Previous experience in a hotel or related field is desirable.
  • Skills: Excellent communication and problem-solving skills, with a proactive approach and ability to multitask.

Salary: A competitive salary range of $45,000 - $60,000 per year, depending on experience.

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