Front Office Supervisor

5 months ago

Grapevine, United States Quorum Hotels Full time
Description

The Hilton DFW Lakes Executive Conference Center is looking for a Front Office Supervisor to join the team

The Front Office Supervisor is responsible for assisting the FOM with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Essential Job Functions:
  • Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
  • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
  • Ensure compliance to brand and company training standards.
  • Assist in training of Front Desk personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report, and maintain close observation of daily house count.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of P.B.X. and ensure that employees follow proper telephone etiquette.
  • Greet and welcome all guests approaching the Front Desk in accordance with hotel standards.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Attend monthly all-employee team meetings and any other functions required by management.
  • Follow and enforce hotel credit policies.
  • Monitor all V.I.P.'s, special guests and requests.
  • Review Front Office logbook and Guest Request log daily.
  • Other duties as required.
Requirements
  • At least 2 years of progressive experience in a hotel or a related field; or a 2 or 4-year college degree and 1 or more years of related experience.
  • Some supervisory experience required.
  • Must be proficient in Windows operating systems.
Requirements

Requirements
  • At least 2 years of progressive experience in a hotel or a related field; or a 2 or 4-year college degree and 1 or more years of related experience.
  • Some supervisory experience required.
  • Must be proficient in Windows operating systems.

  • Nighttime Front Office Coordinator

    4 days ago

    Grapevine, Texas, United States Great Wolf Lodge Full time

    About the RoleThe Night Auditor at Great Wolf Lodge is responsible for providing overnight support to the front desk team. This includes ensuring the accuracy of front office accounting records, welcoming guests, and assisting accounting in researching any discrepancies.Key Responsibilities- Ensure front office accounting records are accurate on a daily...

  • Housekeeping Supervisor

    2 weeks ago

    Grapevine, United States Great Wolf Lodge Full time

    Pay: $0 per hour At Great Wolf, the Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness...

  • Front Office Operations Specialist

    4 days ago

    Grapevine, Texas, United States Aimbridge Hospitality Full time

    Manage front desk operations during overnight shifts (11pm-7am)Handle guest requests and resolve issues promptlyMaintain accurate records and perform financial tasksWork collaboratively with the night shift team to ensure seamless operationsProvide exceptional customer service and respond to emergenciesWhat We Offer: In addition to a competitive salary, we...

  • Housekeeping Supervisor

    7 days ago

    Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Clerk

    1 month ago

    Grapevine, United States Moody Full time

    At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the...

  • Front Desk Clerk

    1 week ago

    Grapevine, United States Moody Full time

    At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the...

  • Front Desk Clerk

    1 week ago

    Grapevine, United States Moody Full time

    At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the...

  • Medical Front Desk Receptionist

    4 weeks ago

    Grapevine, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescriptionLooking for a customer service oriented person to handle front office activities in a fast paced environment. Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Task includes check in, check out, insurance verifications, scheduling, reports, faxing and scanning...

  • Dental Office Coordinator

    2 weeks ago

    Grapevine, Texas, United States Winnie Saji DMD PLLC Full time

    Job OverviewWe are a small, high-end dental office seeking an experienced and professional Front Desk Coordinator to join our team.

  • Medical Office Coordinator

    3 weeks ago

    Grapevine, Texas, United States TEKsystems Full time

    Job OpportunityWe are seeking a detail-oriented and customer-focused Medical Front Desk Receptionist to join our team.About the Role:This is an exciting opportunity for a motivated individual to work in a fast-paced environment, providing exceptional patient care and support to our staff.Key Responsibilities:Greet patients and provide a warm welcomeAnswer...

  • Front Desk Agent

    5 months ago

    Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    7 days ago

    Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Security Supervisor Position

    3 weeks ago

    Grapevine, Texas, United States MSCCN Full time

    As a Professional Security Shift Supervisor at Allied Universal, you will play a crucial role in ensuring the safety and security of our clients. This dynamic position requires a strong leader who can effectively supervise and coordinate the delivery of quality services on a specific shift at an assigned customer site.About Allied UniversalAllied Universal...

  • Customer Service Parcel Specialist

    6 months ago

    Grapevine, United States FedEx Office Full time

    POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with...

  • Front Desk Agent

    5 months ago

    Grapevine, United States Hotel Vin Full time

    Job Type Full-time Description AVAILABILITY : Open availability including nights, weekends and holidays EXPERIENCE: Previous Hotel Front Desk Experience preferred POSITION SUMMARY: This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner....

  • Housekeeping Supervisor

    7 days ago

    Grapevine, Texas, 76051, Tarrant County, TX, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    6 days ago

    Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Bilingual Front Desk Medical Receptionist

    7 months ago

    Grapevine, United States Bright Health Full time

    Back to Career Site Our mission is to make healthcare right. Together. We are a value-driven healthcare company committed to providing personalized care to aging and underserved populations. We do this by aligning stakeholders across the healthcare ecosystem. Together, we can improve consumer experience, optimize clinical outcomes, and reduce total...

  • Distribution Center Supervisor

    2 weeks ago

    Grapevine, Texas, United States McKesson Corporation Full time

    The Operations Supervisor role at Mckesson Corporation offers a unique opportunity to make a meaningful impact in the healthcare industry. As a key member of our distribution center team, you will play a critical part in ensuring the smooth operation of our facility. This position requires strong leadership skills, excellent communication abilities, and a...

  • Front Office Operations Manager

    4 days ago

    Grapevine, Texas, United States Aimbridge Hospitality Full time

    About the RoleWe are seeking a skilled and detail-oriented Hotel Night Auditor to join our team at Hyatt Place Dallas Grapevine. As a Night Auditor, you will be responsible for ensuring the accuracy of hotel transactions, maintaining a secure environment, and providing exceptional customer service.Main Responsibilities: Registering guests and making...