Summer Hospitality Leadership Development Program

6 days ago


Grapevine, Texas, United States Great Wolf Lodge Full time

Company Overview:

Great Wolf Lodge is a family-oriented environment where Pack Members have opportunities to improve every day and grow along with us.

We are driven by our purpose to Bring Joy to Families and act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day.

Salary:$18 per hour

About the Job:

This Summer Hospitality Internship is a 10-week program that provides college students with meaningful experience that complements their current coursework.

The program includes experiential and structured learning approaches, providing interns with real-life experience in the hospitality and entertainment industry.

Interns will gain exposure to various disciplines, including Guest Services, Housekeeping, Retail & Attractions, and Food & Beverage, through a job shadow week and on-the-job training.

Responsibilities:

  • Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador, etc.
  • Completes assigned projects and presents to lodge leadership team
  • Participates in professional development series to develop soft and technical skills
  • Maintains a work area that adheres to the highest standards of cleanliness, presentation, and service
  • Enhances the guest experience through exceptional customer service
  • Adheres to daily operating and safety procedures
  • Regular, dependable attendance and punctuality

Requirements:

  • High School diploma or equivalent
  • Current enrollment in an Associate's degree or Bachelor's degree program
  • Available to complete at minimum a 10-week program (May to August)
  • A cumulative 3.0 GPA minimum
  • Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
  • Excellent written and verbal communication skills
  • Ability to read, write, and interpret instructional documents such as reports and procedure manuals
  • Ability to work a flexible schedule based on department and store/company needs
  • Schedules will include working evenings, weekends, and holidays

Benefits:

  • Paid hourly rate: $18 per hour
  • Opportunity to network with program participants within your lodge and across the company
  • Professional development and targeted growth opportunities in hotel/resort operations, leadership experience, and business acumen

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.



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