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IT Support Specialist

2 months ago

Louisville, Kentucky, United States Central Business Systems Inc Full time
Job Overview

Central Business Systems, Inc. is seeking a highly skilled IT professional to join our Engineering Team in Louisville, KY.

This role involves providing remote and onsite services to our managed service clients, requiring excellent coordination and communication skills.

Key Responsibilities:

  • Provide technical support and troubleshooting for clients
  • Monitor and respond to service desk tickets in a timely manner
  • Collaborate with team members to resolve complex technical issues
  • Develop and maintain documentation of known fixes and solutions
  • Participate in on-call rotations for after-hours support

Requirements:

  • 2+ years of experience in end-user support and network administration
  • Proficiency in Microsoft Windows Server, Active Directory, and Office 365
  • Knowledge of network-related technologies, including LAN, WAN, Wireless, and VPN
  • Valid driver's license and reliable transportation

Preferred Qualifications:

  • Technical training or degree in IT or a related field
  • Net+ and Sec+ certifications or working towards them
  • M365 Desktop Admin certification

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package