Customer Service Representative

4 weeks ago

Washington, Washington, D.C., United States Pohanka Chevrolet Chantilly Full time
Job Summary:

The part-time Receptionist at Pohanka Chevrolet Chantilly is a key role within our dealership, serving as the first point of contact for all customers.

The ideal candidate will possess excellent customer service skills and a friendly demeanor.

This position requires working in a fast-paced environment and interacting with a diverse group of customers and team members on a daily basis.

As an individual contributor, the Receptionist will be responsible for maintaining a professional and organized front desk area while providing exceptional customer service to all visitors.

Available hours for this position are Mondays, Tuesdays, and Thursdays from 4pm-9pm as well as Saturday 9am-7pm and Sunday 12pm-5pm on an alternating basis.


Responsibilities:

  • Welcome and greet all customers and visitors in a warm and professional manner
  • Answer and direct all incoming phone calls to the appropriate department or individual
  • Respond to customer inquiries and schedule service appointments
  • Check in and direct customers to the appropriate service advisor or salesperson
  • Maintain a clean and organized front desk and waiting area
  • Handle all incoming and outgoing mail and packages
  • Process customer payments and update records accordingly
  • Assist with various administrative tasks as needed, such as filing and data entry
  • Collaborate with team members to ensure a positive and efficient customer experience
  • Continuously strive to provide exceptional customer service and resolve any customer concerns or complaints

Requirements:

  • High school diploma or equivalent
  • At least 1 year of experience in a customer service role
  • Excellent communication and interpersonal skills
  • Strong organizational skills and ability to multitask
  • Proficient computer skills, including Microsoft Office
  • Must be available to work a flexible schedule, including evenings and weekends
  • Prior experience in the automotive industry is a plus

EEOC Statement:
Pohanka Chevrolet Chantilly is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. We are dedicated to providing a harassment-free work environment and expect all employees to treat others with respect and professionalism.

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