Healthcare Navigator

6 days ago

New York, New York, United States Callen-Lorde Community Health Center Full time
About the Role

We are seeking a highly motivated and compassionate Patient Navigator to join our dedicated team at Callen-Lorde Community Health Center. As a Patient Navigator, you will play a vital role in supporting the needs of our patients living with HIV.

Key Responsibilities
  • Act as a patient advocate, ensuring patients' biopsychosocial needs are identified, addressed, and connected to appropriate services.
  • Provide field-based case management and adherence support services to HIV-positive patients.
  • Work collaboratively with care coordinators, medical providers, and behavioral health professionals to facilitate patient retention and adherence to primary medical care.
  • Assist patients in navigating the healthcare system, overcoming barriers to care, and connecting them with essential resources.
  • Advocate for patients' rights and ensure they receive culturally competent care.
  • Document patient interactions and progress notes to ensure continuity of care.
  • Contribute to a team-oriented environment, fostering a supportive and inclusive space for patients.
Requirements
  • College degree (BA/BS) in health/social services or related field required.
  • Experience in social services, case management and/or entitlements work.
  • Familiarity with LGBTQIA, HIV and health-related issues and community resources.
  • Strong computer competency, including knowledge of Electronic Medical Records, Microsoft Office Programs, and internet research savvy.
  • Strong customer service orientation with an understanding of patient-led treatment.
  • Experience working with individuals with a spectrum of chronic illness conditions preferred.
  • Bilingual (Spanish/English) preferred.
Desired Characteristics, Skills
  • Ability to work effectively with diverse populations, including lesbian, gay, bisexual, and transgender communities and communities of color.
  • Ability to handle multiple, simultaneous tasks.
  • Ability to work independently yet be team focused.
  • Ability to remain calm, focused, and helpful under stress.
  • Motivation to provide excellent patient care.
  • Excellent time management skills and attention to detail.
  • Commitment to the mission of Callen-Lorde Community Health Center.

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