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Field Applications Specialist
2 months ago
Position Overview
As a Field Applications Specialist, you will play a crucial role in introducing innovative technologies within the spatial biology and proteomics sectors. This position, which is primarily field-based, focuses on providing both pre-sales and post-sales training and support for the Syncell Microscoop Platform and its associated consumables. You will serve as the key liaison between the sales team and our applications, helping clients grasp the core principles and potential of our technology to solve their scientific inquiries. We seek an individual who is naturally curious and passionate about inspiring potential clients.
Key Responsibilities:
- Acquire in-depth knowledge of Syncell's Microscoop technology, including sample preparation methods, instrumentation, software, network communications, and the comprehensive integration of the platform.
- Master the preparation of tissue samples using Syncell's reagents and chemistry, understanding their impact on platform performance.
- Onboard, train, and assist new clients to ensure they comprehend and adhere to established protocols.
- Collaborate closely with your field sales partner to meet revenue objectives.
- Contribute to the development of territory sales and business growth strategies, identifying key opinion leaders and potential clients.
- Assist clients in their data workflows to guarantee the efficient generation of high-quality results across various applications.
- Provide technical advice on experimental design for single-cell spatial analysis.
- Document client issues, investigate root causes, and work with Syncell's support and R&D teams to implement effective solutions.
- Work alongside the sales team to identify new customer and market opportunities.
- Gather feedback from existing clients and relay it to product teams and management to inform product development.
- Qualify and develop opportunities by understanding the needs and goals of prospective clients, offering tailored pre-sales consultations and presentations.
- Throughout the sales process, act as a consultant to set realistic product and performance expectations for clients, guiding the sales process toward success.
- Collaborate with fellow applications colleagues to support customer training and post-sales assistance.
- Deliver impactful product and application presentations, workshops, and seminars.
- Demonstrate enthusiasm for how our technology can benefit our clients.
- Maintain a strong focus on customer support and success, ensuring our clients become our best advocates.
Qualifications:
- Solid understanding of spatial and proteomics technologies, along with the research areas pertinent to our clients.
- Exceptional communication skills, capable of simplifying complex topics for diverse audiences.
- Willingness to travel (up to 50%) to client locations as necessary for in-person meetings and events.
- PhD in life sciences.
- Over 5 years of laboratory experience in proteomics, microscopy, and/or mass spectrometry.
- Commercial experience as a field application specialist with a robust background in tissue-based workflows.
- Excellent relationship-building skills, able to engage effectively with a variety of personalities both within and outside the organization.
Company Overview
Syncell is dedicated to advancing the global understanding of proteomics. We are continuously expanding our multidisciplinary team with committed individuals who strive to push technological boundaries to develop the first and only de novo precision spatial proteomics tool. Our goal is to foster a work culture that empowers the Syncell team to build a successful global enterprise while remaining true to the founding team's passion and commitment to excellence.
The salary range for this position is $110,000 - $130,000, with eligibility for bonus/incentive compensation.
