Customer Experience Analyst
4 weeks ago
The Junior Customer Experience Analyst PT is a part-time position responsible for conducting analytical research, identifying opportunities, and making recommendations to improve existing and build new customer journeys and experiences. This role will focus on experiences that differentiate, simplify, and modernize the customer experience while building customer advocacy and profitable efficiencies for each of our diversified lines of business.
Key Responsibilities- Conduct research and analysis on customer data, surveys, observations, and feedback to identify customer pain points, opportunities, and insights.
- Create customer journey maps, personas, scenarios, and stories that illustrate the current and desired customer experiences.
- Communicate findings and ideas to internal and external stakeholders using effective visual and verbal presentation skills.
- Contribute to the development and testing of new customer experience solutions, such as prototypes, mockups, and wireframes.
- Sophomore or higher currently enrolled and in good standing at the University of Mississippi required.
- A passion for customer experience and a curiosity for understanding human behavior and motivation are required.
- Strong analytical and problem-solving skills and the ability to work with both quantitative and qualitative data are required.
- Excellent communication and collaboration skills and the ability to work effectively with diverse teams and stakeholders required.
- Creative and innovative mindset and the ability to generate and iterate ideas quickly and effectively required.
- Ability to work 15-20 hours per week and adapt to changing project needs and deadlines required.
- Ability to work onsite from C Spire's office on campus in Oxford, MS required.
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Customer Service Representative
4 weeks ago
Oxford, Mississippi, United States Lapels Dry Cleaning Full timeJob Title: Customer Service RepresentativeJob Summary:Lapels Dry Cleaning is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front counter team, you will be responsible for providing exceptional customer service, processing customer orders, and maintaining a clean and...
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Customer Service Ambassador
3 weeks ago
Oxford, Mississippi, United States Wal-Mart Stores , Inc. Full timeAbout this role: At Walmart, we're looking for a positive and customer-focused individual to join our team as a Cashier & Front End Services associate. As a key part of our store's front end operations, you'll play a vital role in ensuring our customers have an exceptional shopping experience.Key responsibilities:Provide excellent customer service by...
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Customer Service Representative
1 month ago
Oxford, Mississippi, United States Domino's Pizza LLC Full timeDomino's University Ave Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's University Ave. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our store.Key Responsibilities:Greet customers and provide a...
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Customer Service Coordinator
1 month ago
Oxford, Mississippi, United States Baptist Memorial Full timeJob SummaryAs a Customer Service Coordinator in our Float Pool, you will play a vital role in promoting high levels of customer satisfaction during patient interactions. Your knowledge of departmental and corporate policies and procedures will be essential in maintaining accurate and timely billing information, processing appointments, and daily reconciling...
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Customer Service Coordinator
1 month ago
Oxford, Mississippi, United States Baptist Memorial Healthcare Corporation Full timeJob Summary: We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Baptist Memorial Health Care Corporation. As a key member of our Float Pool team, you will be responsible for providing exceptional customer service to our patients and families while maintaining accurate and timely billing...
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Customer Service Ambassador
3 weeks ago
Oxford, Mississippi, United States Wingstop Full timeDelivering World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be responsible for creating authentic, positive, and genuine experiences for our guests. This includes interacting with guests by greeting them, answering the phone, taking and delivering orders, and providing exceptional customer service.Key Responsibilities:Act...
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Senior Customer Success Professional
4 weeks ago
Oxford, Mississippi, United States mTrade Full timeAbout the RolemTrade is seeking a highly skilled Senior Customer Success Specialist to enhance client experiences and ensure client success. The ideal candidate will possess exceptional analytical and interpersonal skills, with the ability to work independently and collaborate effectively with colleagues. Key Responsibilities Provide technical product...
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Account Representative
4 weeks ago
Oxford, Mississippi, United States Jaime Garner - State Farm Agency Intern Full timeJob DescriptionAs a vital member of our team, you will grow our office through meaningful client relations and act as a liaison between customer needs and State Farm departments. You will improve the lives of our customers by proactively marketing relevant products and services.Responsibilities:Establish customer relationships and follow up with customers,...
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Host Representative
4 weeks ago
Oxford, Mississippi, United States Waffle House Full timeAt Waffle House, we're not just serving food, we're serving people. As a Host, you'll be the first point of contact for our customers, setting the tone for an exceptional dining experience. As a member of our team, you'll enjoy a fulfilling, fun, and rewarding career with opportunities for growth and development. Key Responsibilities: Provide a warm and...
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Retail Sales Associate
4 weeks ago
Oxford, Mississippi, United States Old Navy Full timeJob Summary: As a Sales Associate at Old Navy, you will be responsible for expressing your passion for apparel and fashion trends to drive sales and delight customers. You will create memorable shopping experiences for customers and perform other responsibilities related to salesfloor, fitting room, and cashwrap.Key Responsibilities:Express your passion for...
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Life Insurance Sales Agent
4 weeks ago
Oxford, Mississippi, United States Kemper Full timeAbout KemperKemper is a leading specialized insurer that offers a range of insurance products and services to customers across the country. Our success is built on the strength of our talented and diverse team, who work together to deliver exceptional customer experiences and drive business growth.Role OverviewAs a Life Insurance Sales Agent, you will play a...
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Assistant Manager
4 weeks ago
Oxford, Mississippi, United States Rent-A-Center Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Assistant Manager to join our team at Rent-A-Center. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing credit and collections, and delivering products to customers.Key ResponsibilitiesProvide top-notch customer service and...
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Holiday Merchandise Associate
4 weeks ago
Oxford, Mississippi, United States HomeGoods Full timeJob SummaryWe are seeking a highly motivated and customer-focused Holiday Merchandise Associate to join our sales floor team. As a key member of our team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...
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Client Service Representative
3 weeks ago
Oxford, Mississippi, United States Randstad Full timeRandstad is seeking an experienced Client Service Representative to join their team in Oxford, MS. This permanent position offers a salary of $18-$18.5 per hour and a first shift schedule from 7 AM to 7 PM. The ideal candidate will have 2 years of experience in a similar role and possess basic computer skills.Provide exceptional customer service by resolving...
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Merchandise Associate
4 weeks ago
Oxford, Mississippi, United States Marshalls Full timeJob SummaryWe are seeking a highly motivated and customer-focused Merchandise Associate to join our team at Marshalls. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...
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Cart Attendant
1 month ago
Oxford, Mississippi, United States Walmart Full timeCart and Janitorial AssociateAs a valued member of the Walmart team, you will play a crucial role in ensuring our customers have a positive experience from the moment they enter our store to the moment they leave.Key Responsibilities:Collect carts from the parking lot and transport them to the storeOperate equipment to move carts efficientlyClean restrooms,...
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Cashier (Full Time)
1 month ago
Oxford, Mississippi, United States Morrison Healthcare Full timeJob Title: Cashier (Full Time)We are seeking a skilled and customer-focused Cashier to join our team at Morrison Healthcare. As a Cashier, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized workspace.Key Responsibilities:Process customer transactions accurately and...
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Cashier & Front End Services Associate
4 weeks ago
Oxford, Mississippi, United States Wal-Mart Stores , Inc. Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Cashier to join our team at Walmart. As a Cashier, you will play a vital role in ensuring our customers have a positive shopping experience.Key ResponsibilitiesProvide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional...
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Client Service Representative
3 weeks ago
Oxford, Mississippi, United States Randstad Full timeJob SummaryWe are seeking an experienced Client Service Representative to join our team in Oxford, MS. This is a temp-to-perm opportunity with a Financial Services Company. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Responsibilities• Interface with customers to resolve 1st and 2nd...
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Home Team Associate
4 weeks ago
Oxford, Mississippi, United States Walmart Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our Home team as a Sales Floor Representative. As a Sales Floor Representative, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and promoting our products to customers.Key Responsibilities:Provide excellent...