Customer Experience Analyst

4 weeks ago


Oxford, Mississippi, United States Unavailable Full time
Job Overview

The Junior Customer Experience Analyst PT is a part-time position responsible for conducting analytical research, identifying opportunities, and making recommendations to improve existing and build new customer journeys and experiences. This role will focus on experiences that differentiate, simplify, and modernize the customer experience while building customer advocacy and profitable efficiencies for each of our diversified lines of business.

Key Responsibilities
  • Conduct research and analysis on customer data, surveys, observations, and feedback to identify customer pain points, opportunities, and insights.
  • Create customer journey maps, personas, scenarios, and stories that illustrate the current and desired customer experiences.
  • Communicate findings and ideas to internal and external stakeholders using effective visual and verbal presentation skills.
  • Contribute to the development and testing of new customer experience solutions, such as prototypes, mockups, and wireframes.
Requirements
  • Sophomore or higher currently enrolled and in good standing at the University of Mississippi required.
  • A passion for customer experience and a curiosity for understanding human behavior and motivation are required.
  • Strong analytical and problem-solving skills and the ability to work with both quantitative and qualitative data are required.
  • Excellent communication and collaboration skills and the ability to work effectively with diverse teams and stakeholders required.
  • Creative and innovative mindset and the ability to generate and iterate ideas quickly and effectively required.
  • Ability to work 15-20 hours per week and adapt to changing project needs and deadlines required.
  • Ability to work onsite from C Spire's office on campus in Oxford, MS required.


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