Network Support Specialist
4 weeks ago
We are seeking a highly skilled Network Support Technician to join our team at KDDI America, Inc. in New York.
Job Summary:The Network Support Technician will be responsible for providing technical support for our 24/7/365 Network Operation Center, ensuring the smooth operation of our network services, data centers, and international transmission systems.
Key Responsibilities:- Provide technical support for network services, data centers, and international transmission systems
- Handle incoming customer calls and emails, providing timely and effective solutions
- Perform basic technical troubleshooting of network services, following established procedures and workflows
- Collaborate with the team to resolve complex technical issues
- Participate in on-the-job training (OJT) to enhance technical skills
- Bilingual in Japanese and English
- Basic PC skills, including Microsoft OS, Word, and Excel
- Ability to work rotating shifts, including night shifts and weekends
- Legal work authorization
- Medical, dental, and vision insurance (full-time only)
- Basic life insurance and AD&D
- Short-term disability insurance
- Flexible spending account (FSA)
- Employee 401(k) savings plan
- Vacation time, with increasing days off per year
- Thirteen paid holidays per year
- Sick time
- Tuition reimbursement program
KDDI America, Inc. is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. We have evolved from a telecommunications business supporting Japanese multinationals to a company providing networks, data centers, system integration, and managed service solutions across all industries.
We offer customized solutions in major cities, providing scalability and service that set us apart from the competition. Our Ethernet network uptimes exceed 99.999% between regions, and we guarantee high performance no matter where.
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