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Senior Vice President of Consulting Services

2 months ago

Hopkins, Minnesota, United States Pivot Strategies Full time
About the Role

Pivot Strategies is a leading communications agency that specializes in strategic employee communications and smart change management. We are seeking an experienced Executive Director of Client Engagement and Delivery to join our team.

Key Responsibilities
  • Client Engagement: Serve as a strategic leader on key client accounts, model excellent client service, and build trust-based relationships with clients to deliver exceptional outcomes and high client satisfaction.
  • Team Leadership: Foster a continuous learning environment across the team, create development plans aligned with company goals, and ensure the accumulation of knowledge related to industry trends, best practices, and operational excellence.
  • Business Growth: Cultivate new opportunities with current clients, coach client leads and consultants to create and capture organic business, and drive talent solutions to align with client needs.
  • Department Strategy: Develop and implement department strategies aligned with the company's vision, create and monitor the governance framework, and ensure accountability across the team.
Requirements
  • 10+ years of experience in a senior leadership role, with responsibilities including setting and executing business strategy, defining and implementing staffing strategies, creating and deploying best practice frameworks, leading delivery organizations in a consulting or enterprise-level environment, and managing P&L.
  • 5+ years of experience in professional communications, including internal communications, change management, and organizational readiness.
  • Excellent communication skills, ensuring clear, concise, and effective interactions with clients, team members, and the leadership team.
  • Experience in managing and growing client accounts, ensuring that each client receives exceptional service and value.
  • Experience with upper middle market and Fortune 500 companies, including successfully interacting and negotiating with C-level and senior executive leadership.
What We Offer
  • A progressive workplace culture that supports a flexible schedule and work environment.
  • A comprehensive benefits package, including medical, dental, and vision benefits, a 401K with company match, profit-sharing benefits, maternity & paternity leave, life insurance, long + short-term disability options, and a budget for professional development reimbursement.
  • Growth opportunities, including the chance to drive strategic initiatives and build an environment of continuous improvement.