Dispensary Service Representative

3 days ago

Dayton, Ohio, United States AYR Wellness Full time
Job Summary

The Dispensary Technician is a vital member of our team, responsible for delivering exceptional patient experiences at AYR Wellness. This role requires a unique blend of knowledge, empathy, and communication skills to create a compassionate and respectful environment for our patients.

Key Responsibilities
  • Provide personalized guidance and support to patients, ensuring they receive the best possible experience with our premium cannabis products.
  • Resolve patient questions and concerns promptly and efficiently, communicating any issues to management as needed.
  • Oversee the patient intake process, ensuring accurate and confidential record-keeping and compliance with AYR Wellness policies.
  • Utilize Point of Sale (POS) and inventory tracking systems to accurately receive, coordinate, and fulfill patient orders.
  • Adapt to varying sales volumes, staying active and engaged while maintaining a "patient-first" approach.
  • Follow compliance practices to prevent diversion of medical cannabis and assist in processing and monitoring floor stock.
  • Foster a positive work environment, treating colleagues with dignity and respect while promoting a culture of curiosity and learning.
Requirements
  • Basic math, computer, and cash handling skills.
  • Ability to coordinate and problem-solve in a professional manner.
  • Must be 21 years of age or older.
  • Able to pass background checks.
  • Maintain regular and punctual attendance.
  • Effective communication skills with patients, caregivers, and team members.
  • Experience with cash handling and POS/inventory control systems.
  • Prior experience in retail or customer service, with cannabis experience a plus.
Competencies
  • Customer Obsessed: Dedicated to creating remarkable experiences for customers, building rapport, and maintaining meaningful relationships.
  • Adaptable/Flexible: Effectively manages change, adjusts to new people and processes, and handles ambiguity and stress well.
  • Learning on the Fly: Learns quickly when facing new problems, a relentless and versatile learner, open to change.

AYR Wellness is an equal opportunity employer, committed to celebrating the uniqueness of each employee and supporting their individual journey in finding their genius and pursuing their passion.

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