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Customer Service Liaison

2 months ago

Bolingbrook, Illinois, United States RCM Technology Group Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to support our field service technicians and provide exceptional service to our clients.

Key Responsibilities
  • Schedule and Coordinate Service Calls: Ensure timely and efficient scheduling of service calls, coordinating with field technicians and clients as needed.
  • Client Communication: Maintain open and effective communication with clients, providing updates and resolving issues in a timely manner.
  • Data Integrity: Accurately maintain data in our E-Automate service system, ensuring seamless workflow and minimizing errors.
  • Service Call Follow-up: Conduct thorough follow-up with clients on completed service calls, ensuring satisfaction and resolving any outstanding issues.
  • Supply Chain Management: Oversee the replenishment of supplies and parts, ensuring timely delivery and minimizing stockouts.
  • Financial Management: Process invoices and manage financial transactions related to print management agreements and service contracts.
  • Client Database Management: Verify and maintain accurate client contact information, ensuring seamless communication and service delivery.
  • Shipping and Logistics: Coordinate the shipping of parts and supplies, utilizing UPS systems and ensuring timely delivery.
Requirements
  • Independence and Teamwork: Demonstrate ability to work independently and effectively within a team-oriented environment.
  • Communication Skills: Possess excellent verbal and written communication skills, with proficiency in email and phone communication.
  • Organizational Skills: Exhibit strong organizational skills, with ability to prioritize tasks and manage time effectively.
  • Leadership Skills: Demonstrate confidence in providing work direction to field personnel and driving performance outcomes.
  • Experience and Education: Possess 2-3 years of related experience and/or training in customer service, dispatching, or equivalent combination of education and experience.

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