Customer Service Representative

2 weeks ago


Bolingbrook, Illinois, United States Ingka External Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service II. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring accurate transactions, and providing a positive shopping experience for our customers.

Key Responsibilities
  • Provide exceptional customer service, ensuring accurate transactions and resolving customer issues in a timely and professional manner.
  • Meet customer needs, solve problems independently, and recognize when to escalate to a manager.
  • Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Build emotional connections through meaningful and empathetic interactions with customers.
  • Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO), and offer and sell services to customers during the handover process when needed.
  • Provide the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Generous paid time off, holiday, and sick time.
  • WiselyPay - get earned wages up to two days early.
  • Paid parental leave (up to 16 weeks).
  • KinderCare tuition discount.
  • Retirement and bonus plans.
  • Co-worker discount, meal deal, and referral bonus.
  • Pet insurance program.
  • Education assistance and learning programs.
  • Safety shoe reimbursement.
  • 24/7 telehealth visits.
  • Dental and vision plans.
  • Medical and Rx plans (must work min. 20 hrs/wk).
  • A fun and inclusive work environment.
Requirements
  • 1 year sales or customer service experience preferred.
  • High School Diploma or equivalent.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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