Customer Service Representative

4 days ago


Bolingbrook, Illinois, United States PeopleShare Full time

Customer Service Representative Opportunity

We are seeking a skilled Customer Service Representative to join our team at PeopleShare. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

Key Responsibilities:

  • Manage customer accounts and process orders via data entry into our ERP system
  • Handle incoming calls and customer service inquiries, providing accurate and timely information
  • Maintain detailed records of customer interactions, transactions, and feedback
  • Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction
  • Perform additional duties as needed

Requirements:

  • Excellent verbal and written communication skills
  • Organized with attention to detail
  • Ability to resolve customer complaints and issues while maintaining a professional demeanor
  • Ability to handle multiple tasks and prioritize effectively
  • Experience working with a CRM or ERP system, preferably Microsoft Dynamics/GP ERP
  • Proficient in Microsoft Office Suite or related software
  • Reliable transportation to commute to work M-F

PeopleShare is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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