Customer Service Representative
4 days ago
Customer Service Representative Opportunity
We are seeking a skilled Customer Service Representative to join our team at PeopleShare. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.
Key Responsibilities:
- Manage customer accounts and process orders via data entry into our ERP system
- Handle incoming calls and customer service inquiries, providing accurate and timely information
- Maintain detailed records of customer interactions, transactions, and feedback
- Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction
- Perform additional duties as needed
Requirements:
- Excellent verbal and written communication skills
- Organized with attention to detail
- Ability to resolve customer complaints and issues while maintaining a professional demeanor
- Ability to handle multiple tasks and prioritize effectively
- Experience working with a CRM or ERP system, preferably Microsoft Dynamics/GP ERP
- Proficient in Microsoft Office Suite or related software
- Reliable transportation to commute to work M-F
PeopleShare is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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