Customer Service Manager

5 days ago


Bolingbrook, Illinois, United States PetSmart, Inc. Full time
Customer Service Supervisor Role

At PetSmart, Inc, we're looking for a skilled Customer Service Supervisor to lead our team. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences across various channels, including phone, in-person, and online interactions. Your primary focus will be on resolving customer concerns, maintaining store standards, and fostering a culture of empowerment and inclusivity. You'll also promote a culture of belonging by championing resources and creating a safe and welcoming work environment. If you're passionate about customer service and have a talent for leadership, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Deliver exceptional customer experiences through various channels
  • Maintain store standards and lead a culture of empowerment
  • Resolve customer concerns and promote a culture of belonging


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