Customer Service Representative: Product Specialist
6 days ago
Motion is a leading provider of high-quality hose, belting, and custom fabrications, serving a diverse range of industries across the US.
Job SummaryWe are seeking an experienced Senior Customer Service Representative to join our team. This role involves providing exceptional customer service, negotiating sales and purchases, and building strong relationships with customers to drive repeat business.
Key Responsibilities- Place customer orders via phone, email, or in-person inquiries
- Influence Motion's gross profit through strategic pricing negotiations
- Adjust non-contract customer pricing to meet customer demands while maximizing profit
- Build customer relationships and drive process improvements
- Collaborate with inventory management to meet customer requirements
- Source and purchase products from various suppliers
- Expedite backorders and purchase orders to meet customer needs
- Work directly with customers to determine cost-effective shipping methods
- Handle customer and supplier returns
- Provide coaching and guidance to less-experienced representatives
- High school diploma or equivalent required; 5+ years of related experience preferred
- Excellent communication, negotiation, and time management skills
- Strong product knowledge and computer skills
- Reliability, organization, and attention to detail
$60,000 - $80,000 per year, depending on location and experience
About UsGenuine Parts Company offers a comprehensive benefits package, including health insurance, 401(k), tuition reimbursement, and paid time off. We strive to create a workplace built on teamwork and dedicated to delivering exceptional results for our customers.
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