Information Services Technician

4 weeks ago


La Salle, Illinois, United States Carus Full time

Job Summary

The Information Services Technician will provide technical support to end users on the factory floor, addressing issues related to desktops, mobile devices, walkie-talkies, and communication tools. This role requires a strong technical background and the ability to collaborate with and educate people.

Key Responsibilities

  • Provide experienced technical support to end users on the factory floor.
  • Troubleshoot and resolve general electronic issues, such as power concerns, phone system problems, and other non-production-related hardware needs.
  • Ensure the adherence to cybersecurity best practices, assisting users with security protocols and overall system protection.
  • Educate and train users on effective and secure use of technology, providing troubleshooting and guidance as necessary.
  • Collaborate closely with the Director of IT to support the implementation, maintenance, and optimization of the ERP platform, IFS Cloud, and other upcoming technology systems.
  • Lead and support technology-related projects with a focus on project management, ensuring timelines, deliverables, and outcomes are met.
  • Maintain comprehensive documentation of technical support efforts, project progress, and user training materials.
  • Demonstrate strong follow-up skills, addressing user needs and resolving technical issues efficiently and effectively.
  • Continuously develop technical knowledge, staying up to date with the latest trends in IT, cybersecurity, and data-driven software solutions.

Requirements

  • A solid technical background and the ability to collaborate with and educate people.
  • An associate degree in Information Technology or a related field, or 5+ years of experience in IT support.
  • Certifications and a strong technical background are also considered.
  • Demonstrated experience supporting users across a variety of platforms, including desktops, mobile devices, and communication tools, within a manufacturing environment.
  • Expertise in troubleshooting general electronics, including power issues, phone systems, and other non-production-related hardware.
  • A strong project management mindset with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • In-depth knowledge of data-driven software and its application within a manufacturing setting.
  • Excellent organizational skills and attention to detail, ensuring efficient tracking of technical issues and project progress.
  • Critical thinking skills with a proactive approach to solving complex technical problems.
  • Strong interpersonal and communication skills, particularly in translating technical information for non-technical users.
  • A commitment to continuous learning and professional growth in the IT field.

About Carus

Carus is a highly respected, family-owned company with deep roots in Illinois' Starved Rock Country. We develop and manufacture products that clean the air, water, and soil, and we are always exploring new opportunities and initiatives to expand our reach.

We are committed to providing a supportive and inclusive work environment, with a focus on employee engagement, company-sponsored volunteer opportunities, and STEM education initiatives.

Our employees enjoy incredible work-life balance and exceptional benefits, including flexible hours, generous PTO, and a tuition reimbursement program for employees and their dependents.



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