Shift Leader

1 day ago


Mount Pocono, Pennsylvania, United States Taco Bell Full time
Job Details

Job Location: Mount Pocono, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

The Shift Manager is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key responsibilities include:

  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Reviewing food handling procedures
  • Assessing operational processes

Principle Accountabilities

  • Customer Satisfaction/Product Quality
    • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
    • Conducts periodic food safety audits.
    • Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
  • Financial
    • Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.
  • Operations
    • Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets.
    • Reviews facility and equipment readiness.
    • Monitors inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.
    • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
    • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
  • Human Resources
    • Provides ongoing coaching and feedback for crew employees.
    • Provides hands-on training for crew in Learning Zone.

Qualifications

The Shift Manager is responsible for assisting management in routine administrative and operational tasks within the restaurant. The ideal candidate will have excellent customer service skills, be able to maintain company standards, and have experience with food handling procedures and operational processes.


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