Shift Leader

13 hours ago


Mount Prospect, Illinois, United States Dunkin' Full time
Job Title: Shift Leader

As a Shift Leader at Dunkin', you will be responsible for leading a team of crew members to deliver exceptional customer service and execute operational standards.

Key Responsibilities:
  • Coaching and developing crew members to improve their skills and performance
  • Ensuring a positive and productive work environment
  • Managing inventory and supplies to maintain a clean and organized store
  • Providing excellent customer service and resolving customer complaints
  • Collaborating with other team members to achieve sales and customer satisfaction goals
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a customer service or retail environment preferred
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings
  • Strong communication and leadership skills
  • Ability to lift up to 25 pounds and stand for long periods of time
Benefits:
  • Competitive hourly wage
  • Opportunities for advancement and professional growth
  • Free or reduced-cost meals and drinks
  • Discounts on Dunkin' Donuts products and services

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