Travel Experience Manager

4 days ago


San Antonio, Texas, United States An Epic Adventure Full time

About An Epic Adventure:

We specialize in crafting unforgettable, personalized travel experiences for our discerning clients. By taking care of every detail, we allow our clients to focus on enjoying their adventures while we manage the logistics.

Key Responsibilities

  • Create customized travel itineraries that exceed client expectations, incorporating flights, accommodations, transportation, and activities.
  • Respond promptly and professionally to client inquiries, resolving issues and addressing last-minute changes with ease.
  • Cultivate strong relationships with airlines, hotels, tour operators, and vendors to ensure seamless booking experiences and unparalleled client satisfaction.
  • Monitor schedules closely to guarantee a smooth journey from start to finish.
  • Provide proactive support by anticipating and addressing client concerns or special requests before, during, and after their trip.
  • Assist clients in understanding necessary requirements such as passports, visas, and vaccinations.
  • Keep clients informed about travel advisories, destination insights, and trends.
  • Maintain accurate client profiles, preferences, and feedback using CRM systems.

Requirements

  • Experience in hospitality, event planning, or customer service is preferred but not mandatory.
  • Strong knowledge of booking systems, platforms, and processes is essential.
  • Excellent communication and interpersonal skills with a client-centric approach are required.
  • Detailed-oriented with strong organizational and multitasking abilities.
  • Able to problem-solve and remain calm under pressure.
  • Proficient in using CRM systems and Microsoft Office Suite.
  • Passionate about creating memorable experiences for clients.

Salary Range:$60,000 - $80,000 per year



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