Customer Experience Manager

5 days ago


San Antonio, Texas, United States Aaron Furlong - State Farm Agent Full time
Job Overview

We are seeking an experienced Customer Service Manager to oversee our customer service team and daily operations at Aaron Furlong State Farm Agency.


Estimated Salary

$60,000 - $90,000 per year based on location and experience.


Key Responsibilities:
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

Required Skills:
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.

Benefits:
  • Bonus based on performance.
  • Competitive salary.
  • Opportunity for advancement.
  • Paid time off.
  • Training & development.

About the Role

This role is ideal for a customer-focused individual who can provide exceptional client experiences and help drive the growth of our successful insurance agency. As a key member of our team, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.



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