Customer Experience Manager
5 days ago
We are seeking an experienced Customer Service Manager to oversee our customer service team and daily operations at Aaron Furlong State Farm Agency.
Estimated Salary
$60,000 - $90,000 per year based on location and experience.
Key Responsibilities:
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
Required Skills:
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
Benefits:
- Bonus based on performance.
- Competitive salary.
- Opportunity for advancement.
- Paid time off.
- Training & development.
About the Role
This role is ideal for a customer-focused individual who can provide exceptional client experiences and help drive the growth of our successful insurance agency. As a key member of our team, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.
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