Customer Experience Manager

5 days ago


San Antonio, Texas, United States StandardAero Full time
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at StandardAero. This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills.

Salary Range: $80,000 - $110,000 per year, depending on experience.

Job Description

The Customer Experience Manager will be responsible for providing exceptional customer service and support to our clients. This includes:

  • Acting as a liaison between operations, engineering, materials, sales, and customers to resolve issues and ensure timely delivery of products;
  • Implementing solutions to maximize customer satisfaction and financial requirements;
  • Leading teams and mentoring others to achieve transaction timelines and excellence;
  • Maintaining relationships with internal and external clients, updating CRM databases, and ensuring compliance with company policies and procedures;
  • Coordinating logistics, field service work, and rental requirements;
  • Evaluating inventory levels, forecasting demands, and optimizing consignment inventory;
  • Reporting issues or concerns related to quality, environmental, and safety management systems;
Requirements

To be successful in this role, you will need:

  • A minimum Diploma in Business Administration, Marketing, or related discipline with two years' experience, or a Baccalaureate Degree in Business Administration, Commerce, or related discipline;
  • Strong planning, organizational, analytical, decision-making, and problem-solving skills, with expertise in negotiation, conflict resolution, and customer service;
  • Excellent communication and interpersonal skills, with the ability to adapt language to suit the audience;
  • A proven commitment to professional practice, continuous improvement, and lifelong learning;
  • Working knowledge of production management, inventory purchasing, and sales/marketing computer information systems;
Benefits

We offer a comprehensive benefits package, including:

  • Comprehensive healthcare;
  • 401(k) with 100% company match; up to 5% vested;
  • Paid Time Off starting on day one;
  • Bonus opportunities;
  • Health- & Dependent Care Flexible Spending Accounts;
About Us

StandardAero has been raising the standard of excellence since 1911. We are an industry leader in MRO services and customized solutions in the aerospace field, with a shared values and learning-based culture that inspires our team to exceed their potential and power our customers' missions worldwide.



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