Field Service Technician

4 weeks ago

MD United States Synergy ECP Full time
Job Title: Field Service Technician

At Synergy ECP, we are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing expert technical support and analysis to field engineers and technicians, as well as providing technical advice and guidance on installation, adaptation, configuration, or enhancement of Company technical products, programs, and systems.

Key Responsibilities:
  • Provides expert and second-tier technical support and analysis to field engineers and technicians.
  • Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of Company technical products, programs, and systems.
  • Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
  • Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
  • Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
  • Provides training to customers.
  • Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second-tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce reoccurring incidents.
  • Answers questions about installation, operation, configuration, customization, and usage of designated systems and services.
Requirements:
  • Applies senior diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
  • Provides consultative assistance during off-hours as needed.
  • Setting up workstations.
  • Installing scanners, printers, computer systems, and associated hardware.
  • Integrate hardware into new and existing facility and equipment racks at data center.
  • Installation of servers, network hardware, and related components to manufacturer and customer specifications.
  • Route and neatly dress system cables (fiber and copper) in under-floor and overhead cable trays.
  • Read and interpret engineering drawings and Work Orders.
  • An Active/Current Top Secret security clearance with SCI eligibility.
  • Bachelor's degree and two (2+) years of relevant experience; master's degree and no years of experience; High School Diploma/GED and eight (8+) years of relevant experience.
  • At least one (1) year of experience with installation, maintenance of IT computers, printers, scanners, VTC equipment, routers, and crypto devices, etc.
  • Experience or familiarity of Intelligence Community designated systems.
  • Willingness to work outside of normal work hours.
  • Willingness and ability to lift and carry 50 pounds or greater.
  • Must be able to work in confined spaces.
  • Ability and willingness to travel 50% or more to CONUS and OCONUS Government Facilities.
  • Will be required to obtain/maintain a US Passport.
Preferred Qualifications:
  • Bachelor's degree and four (4) years of relevant experience; master's degree and two (2) years of experience; High School Diploma/GED and 10 years of relevant experience.
  • Experience with cabling infrastructure best practices and methodologies.
  • General comprehension of components/subcomponents of data center infrastructure including routers, switches, load balancers, and firewalls.
  • Familiarity with power source needed for each hardware device and being able to identify available power outlets as well as correct power cordage.
  • Experience working in a Data Center environment.
  • Must have a valid/current US Passport.
  • Tech control experience working with circuits is highly desirable.
CLEARANCE REQUIRED:

TS/SCI

Other Requirements:

U.S. Citizenship

Compensation Spotlight:

For this role, our typical salary range starts at $80,000 and stretches up to $120,000. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. We're not about capping your potential. We're fanatical about helping our Military.

Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.

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