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Front Desk Associate

2 months ago

Marlboro, New Jersey, United States PM Pediatric Care Full time

Job Summary

The Front Desk Associate role at PM Pediatric Care is an exciting opportunity for a highly organized and customer-focused individual to provide exceptional service to our patients and families. As a key member of our team, you will be responsible for managing front desk functions, coordinating patient care, and maintaining accurate records.

Key Responsibilities

  • Greet patients and families professionally, both in person and over the phone, and respond to their inquiries in a timely and courteous manner.
  • Access and utilize empathy and active listening skills to effectively handle difficult interpersonal situations.
  • Support patient care quality initiatives and collaborate with site leadership to manage complex patient issues.
  • Coordinate patient flow throughout the waiting and registration process, including assisting families with self-registration and maintaining accurate and complete patient accounts.
  • Register patients, obtain and update demographics, insurance, and financial information, while maintaining HIPAA compliance.
  • Manage and act upon incoming patient documents, mail, and correspondence, utilizing proper documentation and storage.
  • Maintain confidentiality and privacy of all patient accounts and adhere to all HIPAA guidelines.
  • Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.

Requirements

  • Team player with the ability to function independently in a fast-paced environment.
  • Intermediate skills with Microsoft Office Suite.
  • Ability to work flexible schedules based on office needs, including occasional travel to other sites.
  • Excellent customer service and telephone skills.
  • Strong verbal and written communication skills.
  • Professional and friendly demeanor.
  • Quality-focused and detail-oriented.
  • Ability to calculate simple figures and manage cash drawers.
  • Outstanding time management, organizational, and critical thinking skills.
  • Socially perceptive and able to relate to children and their families.
  • Comfortable with shifting demands and navigating multiple computer systems.
  • Prior experience in a healthcare environment and knowledge of medical insurance preferred.
  • High school diploma or GED.

What We Offer

At PM Pediatric Care, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.