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Customer Service Specialist for Contact Center
2 months ago
Position Overview:
We are seeking a dedicated **Contact Center Customer Service Representative** to provide exceptional support to our clients. In this role, you will engage with customers regarding billing inquiries, wireless and broadband sales, and troubleshooting assistance via phone communication. Enjoy a competitive hourly wage along with comprehensive benefits including medical, dental, a 401(k) plan, employee discounts, and an Employee Stock Ownership Plan (ESOP).
- Engage with valued clients in a welcoming environment
- Experience a supportive workplace culture
- Receive competitive pay and outstanding benefits
About Our Company:
Union Wireless is a family-owned telecommunications provider committed to serving communities in Wyoming, Northwestern Colorado, and parts of Utah and Montana. We focus on delivering reliable service in rural areas, offering landline telephone and high-speed internet services in select regions. Become part of our growing network.
Daily Responsibilities:
As a **Contact Center Customer Service Representative**, you will serve as the initial point of contact for our customers. Your duties will include managing incoming calls, assisting with billing and sales inquiries, troubleshooting issues, and ensuring customer satisfaction. We provide training, constructive feedback, and ongoing professional development to enhance your capabilities.
Required Qualifications:
- Must be at least 21 years of age
- Willingness to work a flexible schedule
- Ability to maintain a drug-free workplace
Work Environment:
Flexibility is crucial as our contact center operates around the clock. We encourage interested candidates to complete our straightforward application process for consideration.
