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Client Support Specialist

2 months ago

Chino, California, United States Ultimate Staffing Full time
Role Overview
As a vital member of our customer service team at Ultimate Staffing, you will play a key role in ensuring customer satisfaction and loyalty. Your responsibilities will include:
  • Delivering essential information to both prospective and existing clients.
  • Addressing customer inquiries and resolving complaints to maintain high satisfaction levels.
  • Conducting follow-ups with clients via phone or email to confirm their satisfaction with our offerings.
  • Informing customers about additional products or services that may enhance their experience.
  • Identifying the most efficient methods to respond to client inquiries.
  • Escalating issues and concerns to the appropriate departments when necessary.
  • Assisting in troubleshooting common product or service-related problems.
  • Collaborating with fellow customer service representatives and other departments to devise effective solutions.
Essential Skills and Qualifications
The ideal candidate will possess:
  • Strong communication skills to provide clear and concise information.
  • Ability to handle customer complaints with professionalism and empathy.
  • Proficiency in following up with clients to ensure their needs are met.
  • Knowledge of additional products or services that could benefit customers.
  • Problem-solving skills to determine the best course of action for client inquiries.
  • Teamwork capabilities to work effectively with colleagues across various departments.

Ultimate Staffing is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.