Customer Service Manager

1 week ago


Moses Lake, Washington, United States All Ways Caring HomeCare Full time
Job Title: Customer Service Manager - Bilingual English/Spanish

We are seeking a highly skilled and experienced Customer Service Manager to join our team at All Ways Caring HomeCare. As a Customer Service Manager, you will be responsible for providing exceptional customer service to our clients, managing quality care, and supervising a team of caregivers.



Responsibilities:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to caregivers who provide direct care to clients
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks


Requirements:

  • Associate or bachelor's degree in business, nursing, social services, or related field of study preferred
  • Accountable, reliable, and ability to work independently with good judgment
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills


About All Ways Caring HomeCare:

All Ways Caring HomeCare delivers quality, compassionate, and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities.



What We Offer:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Flexible work schedules close to home
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities


Additional Requirements:

This position entails local travel. The ideal candidate must possess a valid driver's license, maintain a good driving record, be willing to travel up to approximately 90 miles, and be bilingual (Spanish).



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