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Customer Service Manager

2 months ago


Moses Lake, Washington, United States All Ways Caring HomeCare Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our management team, you will be responsible for overseeing the quality of care provided to our clients, managing employee performance, and ensuring exceptional customer satisfaction.

Responsibilities

• Oversee the delivery of quality care to clients in their homes
• Supervise and provide guidance to caregivers who provide direct care to clients
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Requirements

• Associate or bachelor's degree in business, nursing, social services, or related field of study preferred
• Accountable, reliable, and ability to work independently with good judgment
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

About Our Company

All Ways Caring HomeCare delivers quality, compassionate, and highly individualized care and support that helps people in need of assistance stay at home. Our services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care, and other programs. We are committed to providing exceptional care and support to our clients and their families.

What We Offer

• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Retention and referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

Additional Information

This position entails local travel. The ideal candidate must possess a valid driver's license, maintain a good driving record, and be willing to travel up to approximately 90 miles. Bilingual (Spanish) skills are required.