Service Operations Manager
4 days ago
We are seeking a highly skilled Service Operations Manager to oversee and coordinate the service team activities in North America. This is an exciting opportunity to join our organization and lead the installation and maintenance of our equipment across the continent.
The ideal candidate will have a strong background in electrical engineering technology or mechanical engineering, with hands-on experience in mechanical, electrical, pneumatic, and hydraulic work. They will also possess excellent communication skills, be able to build rapport with clients, and have proficiency in Microsoft Office.
Responsibilities- Oversee and coordinate the service team activities to ensure timely and efficient installations and maintenance of equipment.
- Work closely with project managers and engineering teams to develop installation plans for new equipment.
- Schedule the service team for machine installations, service inspections, and training.
- Manage monthly time sheets and expense reports for the service team.
- Act as the primary point of contact for customer inquiries and concerns.
- Collaborate with the parts department to resolve technical issues and provide support to customers.
The estimated annual salary for this position is $120,000 - $150,000, depending on experience. The company offers a comprehensive benefits package, including 401K, dental, medical, and vision insurance, as well as opportunities for professional growth and development.
Requirements- Bachelor's degree in Electrical Engineering Technology or Mechanical Engineering.
- Minimum 5 years of experience in a similar role, preferably in the manufacturing industry.
- Excellent communication and leadership skills.
- Ability to travel up to 50% annually, primarily within North America.
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