Restaurant Operations Manager

3 days ago


Green Bay, Wisconsin, United States TMart Operations I LLC DBA Dunkin' and Baskin-Robbins Full time
Job Overview

We are seeking a highly skilled Restaurant Operations Manager to lead our team in the Midwest region. As a Regional Business Leader, you will be responsible for overseeing the operations of multiple restaurants, ensuring excellent customer service, and driving sales growth.

With a base pay starting at $60,000 per year, you will have the opportunity to earn up to an additional $1,600 per month in bonuses by hitting regular metric objectives. You will also be eligible for a monthly bonus of up to $100 when your area locations consistently hit our four greatest metrics.

Salary: $60,000 - $80,000 per year (based on experience)

Responsibilities
  • Coach and develop Restaurant Managers to effectively manage a singular restaurant, including training and development of their knowledge and understanding of general business operations, financials, people development, staffing, problem-solving, safety and security, cleanliness, maintenance, follow-up, applicable laws, and compliance.
  • Communicate and confirm understanding of company goals, expectations, and initiatives to Restaurant Managers, ensuring that communication is delivered as needed from Restaurant Managers to all required employees.
  • Lead and develop high-performing Management Team Members by overseeing consistent recruitment selection, onboarding, training, mentoring, performance management, and ongoing professional development.
  • Promote an environment where there is a sense of urgency to satisfy guests, taking proactive and reactive actions necessary to keep the guest service platform, location-specific needs, and feedback communicated and addressed.
  • Have systems and processes in place to confirm completion of regular reporting and all necessary tasks by all restaurants to ensure compliance with Company, Brand, State, and Federal requirements, as well as operational success.


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